Tier 2 Customer Care Agent Jobs in Illinois , Employment

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Tier 2 Customer Care Agent and join our team of dedicated professionals who are passionate about providing excellent customer service! With competitive pay and benefits, you'll have the opportunity to make a difference in the lives of our customers every day.

Overview A Tier 2 Customer Care Agent is a customer service representative who provides advanced customer service support to customers. They are responsible for resolving customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. Detailed Job Description A Tier 2 Customer Care Agent is responsible for providing advanced customer service support to customers. This includes responding to customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to provide accurate and timely information to customers. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and resolve customer issues

• Ability to provide accurate and timely information

• Knowledge of customer service principles and practices

• Knowledge of customer service software and tools

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software and tools

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software and tools

• Knowledge of customer service best practices

• Knowledge of customer service regulations

Job Experience

• Previous customer service experience

• Previous experience in a customer service role

• Previous experience in a customer service environment

Job Responsibilities

• Respond to customer inquiries and complaints

• Provide technical assistance to customers

• Help customers with product and service issues

• Troubleshoot and resolve customer issues

• Provide accurate and timely information to customers

• Follow up with customers to ensure satisfaction

• Document customer interactions and inquiries