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Tier 2 Customer Care Agent Jobs

Customer Care Agent Jobs
By POOL CENTURION MANAGEMENT INC At , Cape Coral, Fl $18 - $20 an hour
Work collaboratively with the Operations Managers and field teams to communicate issues and drive to resolution
2 years minimum experience in a client/customer-facing position
Excellent written and verbal communication skills
Demonstrated organizational skills including attention to detail and multi-tasking skills
Build skills in Service Titan platform
Highly skilled in Microsoft Office
Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction
Customer Care Agent Jobs
By PosiGen At Belle Chasse, LA, United States
Ensure an excellent customer service experience for PosiGen customers to resolve any issues
Have de-escalation, advanced customer service, and analytical skills
Would you like an opportunity to make a difference in our environment supporting clean energy initiatives?
If your answer is Yes, we would love to speak with you about an amazing opportunity we have at PosiGen!
Answer customer inquiries or questions relating to their solar panel's system performance or maintenance
Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction
Customer Care Specialist 2 – Remote – Hawaii
By Nordstrom At , Honolulu, Hi
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
+ Work from Home Subsidy!
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Referrals - Referrals Care Coordinator 2
By Borrego Health At , Cathedral City, 92234, Ca $18.58 - $22.95 an hour

2. Three years medical field experience with understanding of insurance and medical terminology

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Tier 2 Customer Care Agent and join our team of dedicated professionals who are passionate about providing excellent customer service! With competitive pay and benefits, you'll have the opportunity to make a difference in the lives of our customers every day.

Overview A Tier 2 Customer Care Agent is a customer service representative who provides advanced customer service support to customers. They are responsible for resolving customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. Detailed Job Description A Tier 2 Customer Care Agent is responsible for providing advanced customer service support to customers. This includes responding to customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to provide accurate and timely information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide accurate and timely information
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service regulations
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Help customers with product and service issues
• Troubleshoot and resolve customer issues
• Provide accurate and timely information to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries