Customer Care Specialist 2 – Remote – Kansas

In this Customer CARE Specialist 2 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country. The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Kansas

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid! Training:

Orientation: 1 week (Tuesday – Friday) 7:00AM – 4:00PM PST

Training: 3 weeks (Monday – Friday) 7:00AM – 4:00PM PST (Attendance at training is required)

Pay: Pay for this position in Kansas is $16.50

Work from Home Subsidy! $50/month

A day in the life…

• Provide Customers with critical service and product information, ensuring customer satisfaction
• Process orders and enter data into order entry system
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Other duties as assigned
• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Track customer packages

You own this if you have…

• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)
• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Excellent communication skills
• Understanding of computer systems and troubleshooting issues with minimal assistance
• A quiet, distraction free, secure home workspace
• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Merchandise Discount and EAP Resources
• Life Insurance and Disability

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.