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Tier 2 Customer Care Agent Jobs in Arkansas

Customer Care Agent Jobs
By Austin and Associates At United States
Excellent verbal and written communication skills
If you have these qualifications, you're a great fit for this role
Conduct calls with representatives to expand reach of the company
Conduct appointments with potential clients (we work around your schedule)
Become fluent in Financial products (Ability to obtain financial licenses: Life, Series 6, 26, 63, 65)
Train and onboard new hires
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Tier 2 Customer Service Representative
By Level Home Inc. At United States
Technical knowledge and experience working with computers.
Remote Servicing: Assist external customers by replacing their existing hardware remotely in a seamless manner.
Experience working with customers directly.
You are genuinely passionate about delivering a high-quality customer experience.
Internalizing and improving upon constructive feedback from your peers and manager ( Growth Mindset )
General understanding of the IoT industry and smart devices.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Tier 2 Customer Care Agent
By Fubo At United States
FUBOTV'S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*
Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Experience handling technical support and have the ability to perform advanced troubleshooting steps
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Excellent telephone etiquette, verbal, and written communication skills
Saas Customer Support Tier 2 (Fully Remote!!)
By WhatConverts At United States
Strong knowledge of Google Analytics or similar web analytics experience
3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry
Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
Solid foundation of HTML/JavaScript knowledge
Responsibilities to expect in this role:
Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Tier 2 Customer Care Agent and join our team of dedicated professionals who are passionate about providing excellent customer service! With competitive pay and benefits, you'll have the opportunity to make a difference in the lives of our customers every day.

Overview A Tier 2 Customer Care Agent is a customer service representative who provides advanced customer service support to customers. They are responsible for resolving customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. Detailed Job Description A Tier 2 Customer Care Agent is responsible for providing advanced customer service support to customers. This includes responding to customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to provide accurate and timely information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide accurate and timely information
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service regulations
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Help customers with product and service issues
• Troubleshoot and resolve customer issues
• Provide accurate and timely information to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries