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Technical Support Analyst Engineer Jobs in Michigan

Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer- Us
By Cybellum At Detroit, MI, United States
At least 4 years of experience in Technical Support in the B2B Software industry - Must.
Knowledge in Linux and Windows OSs (user, scripting level).
Knowledge in cyber security, especially in embedded software context.
Excellent analytical and problem-solving skills with a strong sense of customer commitment.
Customer-oriented personnel with excellent communication (written and verbal) and interpersonal skills.
Provide technical support, troubleshooting, and customer service to users of our products.