Technical Product Support Analyst Jobs

Skilled in cloud technologies and cloud computing

Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Programming skills including coding, debugging, and using relevant programming languages

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Experience determining causes of operating errors and taking corrective action

Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Skilled in cloud technologies and cloud computing

Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Programming skills including coding, debugging, and using relevant programming languages

Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Experience determining causes of operating errors and taking corrective action

Communication skills including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

Apart from this an associate should act as MOD (manager on duty) for pager rotation.

Manage availability latency scalability and efficiency of applications.

Drive capacity planning performance analysis instrumentation and other non functional systems requirements

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Doing a comprehensive examination of a problems core causes including who what when where why and how it originated

Interface effectively with IT infrastructure, security, applications management, database, and governance personnel

Obtain a strong knowledge of IT Security Policies, Processes, and Procedures

Write and update knowledge-base articles

3+ years of technical support experience

Strong working knowledge of email spam filtering tools

Approximately 60% is in-person support, and 40% is phone support

Experience with support ticketing systems and customer relationship management (CRM) software.

Diagnose and troubleshoot PatientIQ issues reported by customers and offer appropriate solutions. Escalate issues to the appropriate teams, when necessary.

Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers.

Collaborate with cross-functional teams to identify and implement process improvements to enhance customer support experience.

Proven work experience as a Technical Support Analyst or in a similar customer-facing role.

Excellent problem-solving and analytical skills with a keen attention to detail.

Help drive new processes and have great follow-up skills

3+ years of experience in technical support, customer service or payment operations

Excellent written and verbal communication skills

100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents

Interact daily with our FinTech customers to ensure their questions are responded to in a timely, comprehensive, engaging and professional manner

Be the first point of triage for external questions, to ensure they have the correct priority and focus from internal teams

Experience in the following fields: EMS/Fire/Police Dispatch, Public Safety Field Operations, Public Administration, Emergency Services, Emergency Management

2+ years of general work experience - Telematics, IoT, or Field installation experience with MECP certified devices

2+ years experience with light and heavy duty vehicular electrical systems and installation procedures.

1+ years experience with a major CRM (Salesforce, Jira - etc)

Experience with systemic problem-analyzing and problem-solving practices

Ability to manage interactions calmly with high urgency

CompTIA A+ certification or comparable experience required

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

Strong hardware trouble shooting skills.

Users via web/mobile applications, and API management.

Experience and/or formal training in organization development, complex systems analysis, business process re-engineering, group facilitation, or information systems requirements analysis.

users via web/mobile applications, and API management.

Exceptional oral and written communication skills.

Demonstrated knowledge of the artifacts generated from a Software Development Life Cycle (SDLC).

Extended experience with developing system roadmaps.

Relevant job experience may include in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, Industrial Technology.

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Understand OSHA regulations as well as a familiarity with other regulatory organizations – NIOSH, MSHA, NFPA, ANSI etc.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Medical, dental, vision, and life insurance plans

Solve complex problems - and learn new skill

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

2 years’ experience with Adobe AEM/AEP preferably on the backend as a developer or L3 support

Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth).

Experience troubleshooting and debugging multi-tier web applications

C. Other Knowledge, Skills or Abilities Required

● Demonstrate effective leadership and Superior time management abilities.

The requirements listed below are representative of the qualifications necessary to

● Advanced knowledge or skills in one or more of the following is required: Varying

II. Duties and Responsibilities include the following. To perform this job successfully, an

manages ongoing relationships with business stakeholders in IT and

The position reports to the Client Service Delivery Manager and Regional Manager.

Ledgent Technology is looking for Technical Field Support with the below background.

Location: Hybrid / (Travel to the client’s site)

Please email your resume to [email protected] for immediate consideration.

Education: Bachelor's Degree, Certifications, CISCO Certified

Competitive salary based on experience

Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision

Prior Sales Engineer experience at the Enterprise Account level required

Other duties and responsibilities as assigned.

Relative Work Experience: 2-5 Years

CompTIA A+ certification or comparable experience required

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

Strong hardware trouble shooting skills.

Education: Bachelor's Degree, Certifications, CISCO Certified

Competitive salary based on experience

Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision

Prior Sales Engineer experience at the Enterprise Account level required

Other duties and responsibilities as assigned.

Relative Work Experience: 2-5 Years

Bachelor's degree or equivalent education and experience

Researches, processes and manages customer escalations.

Other duties and responsibilities as assigned.

7-10 years of relative experience

Comparable analytic experience within a product sales and support division

Competitive salary based on experience

Responsible for auditing inventory against asset management

Knowledge and understanding of Tier 1 roles and responsibilities

Identify technical trends, proactively seek solutions, and report to Management when applicable

Local project management and implementation support

Identify technical trends, proactively seek solutions, and report to Sr Management when applicable

Knowledge and functional understanding of Tier 3 roles and responsibilities

Responsible for auditing inventory against asset management

Knowledge and understanding of Tier 1 roles and responsibilities

Identify technical trends, proactively seek solutions, and report to Management when applicable

Local project management and implementation support

Identify technical trends, proactively seek solutions, and report to Sr Management when applicable

Knowledge and functional understanding of Tier 3 roles and responsibilities

Responsible for auditing inventory against asset management

Knowledge and understanding of Tier 1 roles and responsibilities

Identify technical trends, proactively seek solutions, and report to Management when applicable

Local project management and implementation support

Identify technical trends, proactively seek solutions, and report to Sr Management when applicable

Knowledge and functional understanding of Tier 3 roles and responsibilities