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Tech Support Help Desk Jobs in Texas

Help Desk Support Jobs
By Hydrogen Group At Denver Metropolitan Area, United States
Experience in the education data sector is a plus.
Offering email and phone support to data respondents year-round.
Strong interpersonal skills with a constructive approach.
General knowledge of technical applications and technologies.
Excellent written and verbal communication skills, especially conveying complex technical information.
Help Desk Support - Remote (MUST be based in Denver area)
Help Desk Support Technician
By Arthur Grand Technologies At Corpus Christi, TX, United States
incident management tracking tool (Service Now)
Need to have experience in High call Environment
Prior Experience desktop support roles
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Help Desk Support Specialist (Full-Time)
By University Health At San Antonio, TX, United States

8131 Pinebrook Dr. Information/Technology Day Shift Position Summary/Responsibilities Responds to all trouble calls concerning on-line service, network or end-user related problems. ...

Technical Support Help Desk
By Collabera Inc.H At Addison, TX, United States
Verbal and written communication skills, attention to detail, and time management skills
Prior experience providing remote technical support and services.
Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
2+ years of technical customer support experience, preferably in a high-tech SaaS industry.
Fanatical commitment to customer success and knowledge of customer service principles and practices.
Solid analytical skills and a demonstrated motivation to solve tough technical problems.
Help Desk Support Specialist
By LanceSoft, Inc. At Richardson, TX, United States
Location: Richardson, TX Fully remote (Never coming onsite)
6 months of hardware experience preferably in a call center environment
**Must be located within 50 miles of Richardson, TX
Job Title Senior IS Technician
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
Help Desk Support Specialist
By New Era Technology At Plano, TX, United States
·Recognized industry certification or related experience desired:
·Active Directory, Exchange Management Console, Exchange Command Console, Office 365
·Experience installing, configuring and supporting Windows OS, networked and local printers, and business applications
·Hands on experience with Windows 10, OS upgrade experience a plus
·Hands on experience with Microsoft Office 2016/O365 platforms
·Experience with IT support ticketing systems and ITIL fundamentals – ServiceNow experience preferred
Help Desk Support Technician
By GTS Technology Solutions At Austin, TX, United States
In this developmental job, as skill progresses, works on progressively more complicated problems and issues.
6 months experience customer service
Serves as the first point of contact for user problems and inquires.
Ability to work in a fast-passed environment
Ability to think outside the box
Must be able to pass a background check which may include criminal history check.
Help Desk Support Specialist
By YMCA of Central Texas At , Round Rock, 78680, Tx $16 - $18 an hour
Handles a wide variety of technical support requests via multiple channels, including phone, email, and remote desktop
Utilizes excellent customer service skills and exceeds end user expectations
Excellent verbal and written communication skills
Serves as the first point of contact for internal employees seeking technical assistance over the phone or via email
Determines the best solution based on the issue and details provided by the end user
Records events and problems and their resolution in the ticketing tool
Technical Support Help Desk
By Alpha Net At Austin, TX, United States
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Answer service desk telephones or Call center experience.
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Help Desk Support I
By Nabors Industries At , Houston, 77067, Tx
Typical candidates will possess 2+ years of relevant experience in a technical customer service role
Possesses working knowledge of standard end user hardware and software and is able to address most issues by following established procedures
Strong oral and written communication skills
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Performs help desk duties in a call center environment with a strong end-user focus
Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
Help Desk Support Specialist
By iSphere At Houston, TX, United States

iSphere is looking for a an ONSITE Helpdesk analyst. Must have 3 years of level 1 experience in help desk. The location is at 610/290 in Houston.

Help Desk Support Specialist
By Eichleay At , Concord, 94520, Ca $20 - $25 an hour
2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
1-3 years’ experience in Information Technology (IT).
Good listening and comprehension skills to resolve problems.
Knowledge of Active Directory, VPN connections, and client/server relationships preferred.
Imaging software experience and deployments.
Help Desk Support Specialist (Full-Time)
By University Health At , San Antonio, Tx

Tech Center IT Service Delivery Day Shift POSITION SUMMARY/RESPONSIBILITIES Responds to all trouble calls concerning on-line service, network or end-user related problems. ...

Are you looking for a job that allows you to use your technical skills to help people? Look no further! We are looking for a motivated individual to join our Tech Support Help Desk team. You will be the first point of contact for customers and will provide technical assistance and troubleshooting. If you are passionate about technology and helping people, this is the job for you!

Overview Tech Support Help Desk is a customer service role that provides technical assistance to customers who are having trouble with their technology products or services. The Tech Support Help Desk is responsible for troubleshooting technical issues, providing technical advice, and helping customers resolve their technical problems. Detailed Job Description The Tech Support Help Desk is responsible for providing technical support to customers who are having trouble with their technology products or services. The Tech Support Help Desk will answer customer inquiries, troubleshoot technical issues, provide technical advice, and help customers resolve their technical problems. The Tech Support Help Desk will also be responsible for maintaining customer records and providing feedback to customers on their technical issues. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues
• Ability to provide technical advice
• Ability to work independently and as part of a team
• Ability to communicate effectively with customers
Job Qualifications
• Bachelor’s degree in Computer Science or related field
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Answer customer inquiries
• Troubleshoot technical issues
• Provide technical advice
• Help customers resolve their technical problems
• Maintain customer records
• Provide feedback to customers on their technical issues