Tech Support Help Desk Jobs in Connecticut
Computer Technician / Help Desk Support
By Enterprise Computer, LLC
At Clinton, CT, United States
B2B Support & Help Desk Specialist Usa
By Qmarkets
At Shelton, CT, United States
Are you looking for a job that allows you to use your technical skills to help people? Look no further! We are looking for a motivated individual to join our Tech Support Help Desk team. You will be the first point of contact for customers and will provide technical assistance and troubleshooting. If you are passionate about technology and helping people, this is the job for you!
Overview Tech Support Help Desk is a customer service role that provides technical assistance to customers who are having trouble with their technology products or services. The Tech Support Help Desk is responsible for troubleshooting technical issues, providing technical advice, and helping customers resolve their technical problems. Detailed Job Description The Tech Support Help Desk is responsible for providing technical support to customers who are having trouble with their technology products or services. The Tech Support Help Desk will answer customer inquiries, troubleshoot technical issues, provide technical advice, and help customers resolve their technical problems. The Tech Support Help Desk will also be responsible for maintaining customer records and providing feedback to customers on their technical issues. Job Skills Required• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues
• Ability to provide technical advice
• Ability to work independently and as part of a team
• Ability to communicate effectively with customers
Job Qualifications
• Bachelor’s degree in Computer Science or related field
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Answer customer inquiries
• Troubleshoot technical issues
• Provide technical advice
• Help customers resolve their technical problems
• Maintain customer records
• Provide feedback to customers on their technical issues
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