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IT Support Service Desk Jobs in Tennessee

It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)

Are you looking for a challenging and rewarding IT Support Service Desk job? Look no further! We are looking for a motivated and experienced individual to join our team and provide exceptional customer service and technical support. You will be responsible for troubleshooting and resolving customer inquiries, providing technical advice and guidance, and ensuring customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you!

IT Support Service Desk job is a customer service role that provides technical assistance to customers who are having problems with their computer systems, software, or hardware. The job requires excellent customer service skills, as well as technical knowledge and experience.

What is IT Support Service Desk Skill Requirements?

• Excellent customer service skills
• Knowledge of computer systems, software, and hardware
• Ability to troubleshoot and diagnose technical problems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects

What is IT Support Service Desk Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Relevant certifications in computer systems, software, and hardware
• Experience in customer service and technical support

What is IT Support Service Desk Knowledge?

• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of network systems and protocols

What is IT Support Service Desk Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a help desk or service desk role

What is IT Support Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Trou