Register
Recruit Create CV

IT Support Service Desk Jobs in Pennsylvania

Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Coordinator Jobs
By ONE2ONE Inc At Lancaster, PA, United States
Excellent organizational and time management skills
Represent ONE 2 ONE in the community via events such as conventions, expos, chamber functions and as directed by management
Assessing ticket requirements & assigning/scheduling proper skill level tech
Provide a 5-star client experience
2 or 4-year college degree or equivalent job experience
Previous call center or dispatching experience preferred.

Are you looking for a challenging and rewarding IT Support Service Desk job? Look no further! We are looking for a motivated and experienced individual to join our team and provide exceptional customer service and technical support. You will be responsible for troubleshooting and resolving customer inquiries, providing technical advice and guidance, and ensuring customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you!

IT Support Service Desk job is a customer service role that provides technical assistance to customers who are having problems with their computer systems, software, or hardware. The job requires excellent customer service skills, as well as technical knowledge and experience.

What is IT Support Service Desk Skill Requirements?

• Excellent customer service skills
• Knowledge of computer systems, software, and hardware
• Ability to troubleshoot and diagnose technical problems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects

What is IT Support Service Desk Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Relevant certifications in computer systems, software, and hardware
• Experience in customer service and technical support

What is IT Support Service Desk Knowledge?

• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of network systems and protocols

What is IT Support Service Desk Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a help desk or service desk role

What is IT Support Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Trou