Support Manager Jobs

Company Description

U.S. Translation Company is a close-knit team of passionate language industry experts. We provide unparalleled and personalized customer service by deploying the industry’s first and only complete conference interpretation and translation solutions. We have enabled clients around the world to enter new markets and increase sales by breaking through barriers in communication and understanding. Our services include translation and interpretation services, software enabling remote simultaneous interpretation and world-class hardware specifically for event interpretation needs.

Role Description

We are looking for a Support Manager to join our team in the Salt Lake City Metropolitan Area. This is a full-time, on-site role.

Has the roles of vendor, compliance, and support management.

Provides industry/technology training to our staff to keep them relevant.

Provides support to our teams to meet clients' demands.

Troubleshoots and resolves internal issues.

Manages vendor relations.

Responsible for developing and maintaining training materials for each role at our company.

Oversees quality and data security compliance.

The main responsibility of this position is to run the vendor management department. Vendor management consists of recruiting, vetting, qualifying, and onboarding independent contractors, vendors, and suppliers. Performing these tasks include doing virtual interviews, negotiating pricing, determining whether potential vendors meet our quality standards and if so, onboarding them into our company and inputting their information, contracts, etc. into our management system. As manager, you will be performing the same tasks as the individuals that you lead, as well as delegating assignments.

Compliance and support are less frequent, but still important responsibilities. As such, you will be learning functions of all the departments of the company including translation, interpretation, equipment, sales, accounting, etc., not only to provide better guidance to the vendor management team, but to also help in times of sickness, time off of other employees, large demand, etc. There isn't an expectation for the individual to know how to do everything. However, what is needed is someone who has a desire to learn and be proactive in that regard.

Creating and maintaining training materials and documentation for the roles that are in the company is also a role of the vendor management team.

Ideal Candidate

The ideal candidate is someone who learns quickly, loves technology, is proactive and asks questions, and possesses a great deal of leadership experience. They need to champion the values of integrity, respect, discipline and be passionate about helping others.

Qualifications

• Able to conduct interviews
• Experience in sales and customer relationship management
• Ability to grow a team
• Strong negotiating and conflict resolution skills.
• Ability to work in a fast-paced environment
• Management and leadership experience
• Documentation experience
• Ability to troubleshoot and resolve customer issues
• Strong organizational and problem-solving skills
• Knowledge of language industry and translation services
• Knowledge of software and hardware related to language services
• Ability to work independently and as part of a team
• Knowledge of industry standards and best practices
• Strong project management and communication skills
• Recruiting experience
• Bachelor’s degree in a related field (preferred)
• Experience working with independent contractors
• Excellent proficiency in English and one other language preferable.