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It Support Manager Jobs

It Delivery Manager – Support Manager
By Publix At , Lakeland, 33801, Fl $147,810 - $223,015 a year
Experience and knowledge of problem management, change management, and other I/S processes
Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
Bachelor’s degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
Basic knowledge of financial management and budgeting
Provide communications and escalations to IT and business area management for critical incidents and problems
Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment

Are you an experienced IT professional looking for a new challenge? We are looking for an IT Support Manager to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of our IT support team, ensuring that all requests are handled efficiently and effectively. If you have a passion for technology and a commitment to customer service, this could be the perfect opportunity for you!

Overview An IT Support Manager is responsible for managing the IT support team and providing technical assistance to customers. They are responsible for troubleshooting hardware and software issues, providing technical support, and ensuring customer satisfaction. They must have strong communication and problem-solving skills, as well as a thorough understanding of IT systems and processes. Detailed Job Description The IT Support Manager is responsible for managing the IT support team and providing technical assistance to customers. They must ensure that customer inquiries are answered promptly and accurately, and that customer issues are resolved in a timely manner. They must also ensure that the IT support team is adequately trained and equipped to handle customer inquiries. The IT Support Manager must have a thorough understanding of IT systems and processes, and must be able to troubleshoot hardware and software issues. They must also be able to provide technical support to customers and ensure customer satisfaction. Job Skills Required
• Excellent communication and customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of IT systems and processes
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Knowledge of computer hardware and software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 5 years of experience in IT support
• Experience managing an IT support team
• Certification in IT support or related field
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of IT systems and processes
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 5 years of experience in IT support
• Experience managing an IT support team
• Experience providing technical support to customers
Job Responsibilities
• Manage the IT support team and provide technical assistance to customers
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Ensure customer inquiries are answered promptly and accurately
• Ensure customer issues are resolved in a timely manner
• Ensure the IT support team is adequately trained and equipped to handle customer inquiries
• Monitor customer satisfaction levels
• Develop and implement IT support policies and procedures