Register
Recruit Create CV

It Support Lead Tier 2 Jobs in New York

Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.

Are you an experienced IT Support Lead looking to take your career to the next level? We are looking for a Tier 2 IT Support Lead to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and training to our Tier 1 support team. If you have a passion for technology and a drive to help others, this is the perfect opportunity for you!

Overview The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. Detailed Job Description The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. The IT Support Lead Tier 2 will also be responsible for developing and maintaining technical documentation, monitoring system performance, and ensuring that all IT systems are running smoothly. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time efficiently
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• Experience in managing IT support teams
• Knowledge of ITIL best practices
• Certification in IT support (e.g. A+, Network+, etc.)
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Knowledge of ITIL best practices
Job Experience
• 5+ years of experience in IT support
• Experience in managing IT support teams
Job Responsibilities
• Provide technical support to end users
• Troubleshoot and resolve complex technical issues
• Provide technical guidance and training to end users
• Develop and maintain technical documentation
• Monitor system performance
• Ensure that all IT systems are running smoothly
• Manage the IT support team