Register
Recruit Create CV

It Support Lead Tier 2 Jobs

Tier 2 Support Representative - Talech
By U.S. Bank National Association At , Remote $20.00 - $27.35 an hour
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
Excellent written and verbal communication skills,
It Clinic Supp Speclist 2
By Sonrava Health At Orange, CA, United States
Document new issues and contribute to the teams knowledgebase
Bachelor's Degree in an IS related field of study preferred and 1 year of related work experience
Associates Degree and additional years of related work experience may be substituted for Bachelor's Degree
Excellent phone communication and problem solving skills
Field trouble and information request calls and email from users
Resolve user problems on initial call. When necessary, escalate calls to the appropriate second level support personnel

Are you an experienced IT Support Lead looking to take your career to the next level? We are looking for a Tier 2 IT Support Lead to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and training to our Tier 1 support team. If you have a passion for technology and a drive to help others, this is the perfect opportunity for you!

Overview The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. Detailed Job Description The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. The IT Support Lead Tier 2 will also be responsible for developing and maintaining technical documentation, monitoring system performance, and ensuring that all IT systems are running smoothly. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time efficiently
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• Experience in managing IT support teams
• Knowledge of ITIL best practices
• Certification in IT support (e.g. A+, Network+, etc.)
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Knowledge of ITIL best practices
Job Experience
• 5+ years of experience in IT support
• Experience in managing IT support teams
Job Responsibilities
• Provide technical support to end users
• Troubleshoot and resolve complex technical issues
• Provide technical guidance and training to end users
• Develop and maintain technical documentation
• Monitor system performance
• Ensure that all IT systems are running smoothly
• Manage the IT support team