Specialist Help Desk Support Jobs

iOS Management, Support, and Deployment

IT Call Center Experience preferred

Job Title: Help Desk Support Specialist

Location: Chattanooga, TN(100% On-site job)

In Office Position Monday thru Friday

Must be able to lift at least 50 pounds.

Work with Network Teams and management to provide detailed reporting and updates.

Attend weekly meetings to provide feedback to Management

Provide monitoring services for Satellite Systems.

Identify alarms and alerts and respond in accordance with Government directives and procedures.

Create tickets and provide daily logs for activities processed.

Multitasking within different software platforms in a virtual environment.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Familiarity with Remote Control management tools

Strong computer skills, especially with experience on Dell laptops

Very good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

Perform software installations and updates remotely

3+ years’ experience working in a Service Desk/Help Desk environment

3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team

Basic Technical Certification (A+, networking, MCP, etc.)

Strong customer service, can-do attitude, with good follow-through skills

Possess proven analytical and problem solving skills

Excellent written and verbal communication skills

Benefits may vary by position and office.

Utilizes knowledge management tools to help resolve client issues.

Manages time in customer contact center setting and documents time via activity codes.

Performs other duties and responsibilities as assigned.

Basic technical knowledge of the following preferred:

Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.

Resourceful and attentive. You offer innovative solutions which is driven by a desire to approach problems and issues conscientiously.

Utilizing Active Directory, Azure, and the Microsoft Admin Center to manage user accounts, reset passwords and troubleshoot Multi-Factor Authentication issues.

Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule

Two years of experience providing Help Desk customer support.

Enrolling new users, establishing accounts, removing old accounts, setting up email accounts and resetting passwords for computer and email accounts.

Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.

Minimum of 1-3 years of experience in a help desk role.

Experience managing Windows machines and Citrix, preferred.

Benefits such as Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!

Primary Responsibilities (include, but are not limited to)

Assist co-workers with software problems

Preferred Education, Experience and Skills:

Strong oral and written communications skills, ensuring that communications are thorough, helpful, and reinforce YAA’s mission.

Alumni Help Desk Support Technician

Association of Yale Alumni - Administration

L34 - Local 34 (Yale Union Group)

2 years from date of hire

RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.

Basic computer knowledge including Microsoft skills

Previous experience providing customer support helpful, but not necessary

Excellent communication skills with proficiency with English a must.

Global experience – your peers and future friends in 5 countries

First point of contact for customers seeking technical assistance via phone or email

Project Management experience a plus

Experience with VNC, Cisco AnyConnect, or other remote connectivity software

High school diploma or general education degree (GED)

Four to Seven years related experience and/or training in an IT support environment

Experience replacing basic components of various makes and models of system and printer hardware

Possess strong interpersonal, written and verbal communication skills

Experience with Tier 1 or 2 support

3-5+ Years of experience with agile delivery with SaaS/PaaS program applications/platforms

Experience managing a team of 5-15 people

3-5+ Years of experience supporting a federal agency specifically the Veterans Affairs OIT

High School Diploma with 3 Years experience.

CUSTOMER SUPPORT SME / HELP DESK MANAGER

May require a Bachelor's degree and 2-4 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Typically reports to a project leader or manager

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security and systems groups.

Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.

Modify existing databases and database management systems or direct programmers and analysts to make changes.

Establish equipment for employee use, including cable installation, operating systems, and appropriate software. Train users as necessary on hardware and software.

Oversee the daily performance of computer systems, monitor events and perform corrective actions according to documentation.

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Approve, schedule, plan, and supervise the installation and testing of new products and enhancements to computer systems.

Outstanding customer service skills and time management skills.

Knowledge and experience with Windows 10

Knowledge and experience with Microsoft Office 365

Knowledge and experience with Azure

Knowledge and experience with Active Directory and group policies

Knowledge and experience with iphones

 Experience using an endpoint management tool to provide remote support

 Proficient time management skills Required and detail oriented organizational skills

 Strong customer service experience skills

 Bachelor’s degree in IT or related field or equivalent experience

 Experience providing administrative support in an IT environment

-Bachelor’s degree in IT or related field or equivalent experience

This is an entry level position, but some experience or certifications would be preferred.

We have a great benefits package including self-managed PTO, significant 401k contributions, and several opportunities to develop yourself.

You should possess excellent communication and customer service skills, both written and oral.

You should be able to manage and coordinate with third party vendors.

User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment

Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate

User Assistance: Assist employees with using conference room technology effectively, offering guidance and training as needed to enhance their experience.

Collaboration: Collaborate with IT teams, facilities management, and other departments to address cross-functional issues that impact the functionality of conference rooms.

Previous experience troubleshooting and installing Microsoft Teams

Strong knowledge of conference room equipment, audio-visual systems, video conferencing platforms, and presentation tools

A passion for providing exceptional customer service and making the conference room experience enjoyable for all users

Documentation: Maintain comprehensive documentation of conference room setup, configurations, and issue resolution processes for reference and knowledge sharing.

1. Manage Help Desk requests.

9. Excellent investigative and problem solving abilities.

2. 1 year of technical experience supporting hardware and software in multi-user networked environment.

4. Strong knowledge of Microsoft Office client applications

5. Strong communication skills are required.

2. Provide frontline computer trouble shooting / problem resolution.