Specialist Help Desk Support Jobs in Pennsylvania

The hours for this position will be 12:00 pm - 8:00 pm.

· Comprehensive Healthcare, Dental, Vision, and Prescription Plans

· Commuter, HSA and FSA Spending Accounts

· Short-term and Long-term Disability and Life Insurance Coverage

· 401k and Pension Plan

· 22 PTO Days, 11 paid holidays

Effectively using Remote Desktop Management (RDM) tools

Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.

Demonstrated organization and work prioritization skills

1 to 2 years technical help desk or equivalent experience

Ability to utilize available resources

Must be both team-oriented and self-motivated

Active Directory Management (User creation, password changes, group assignment) (2+ Years)

Office 365 Administration (User creation, password changes, Licensing management) (2+ Years)

Associate Degree/Bachelor's Degree and/or related certification preferred

1-3 years' experience in MSP environment preferred

Must effectively manage time to make certain customer incidents are properly responded to in a timely manner

Ability to utilize remote tools such as remote assistance and TeamViewer

Remote configuration of software according to customer specifications

Inform Product Managers on customer issues related to software utilization and software design

Must maintain technical expertise with products and their usage as well as general networking and PC skills

Minimum of an Associate degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience

A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired

Professional phone skills and Customer Service Skills highly desired