Specialist Help Desk Support Jobs in New Jersey

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

•Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.

•Experience with multiple backup systems.

•Solid understanding of network troubleshooting experience.

•Superior organizations skills and precise attention to detail.

•Experience working in a small environment (Less than 50 Servers / 100 PCs)

•Experience with cloud providers including Azure and/or AWS a plus!

Understanding of internet / network connectivity, password management, etc.

Compensation: Flexible based on experience, plus excellent benefits

Knowledge of desktop applications such as MS Office, Outlook, etc.

Excellent communication skills and a customer friendly demeanor.

1-2 years of Technical Support / Help Desk / Desktop Support

Location: Onsite in St. Paul, MN