Service Warranty Administrator Jobs

Young Supply Company offers the opportunity for growth accompanied by a generous benefits package and competitive salary.

Knowledgeable of warranty claims administration

Excellent verbal and written communication skills

Two or more years of industry experience

Proficient with the use of office equipment (i.e. computer, phone, printer, copier & scanner)

Ability to quickly learn company computer software and navigate vendor websites

Strong organizational, communication and time management skills

Provide exception management support for Americas-region warranty claims

Willingness to gain basic technical knowledge of the Container product line to support warranty claims and concession claims

2+ years of experience in customer service/support role

Experience in IT or Web Support field

Experience in a global market is preferred

Support the setup and management of new vendors.

Manage tasks with limited assistance.

Mastery of customer service skills.

Evaluate and process inquiries related to warranty claims.

Communicate with customers and service shops concerning the status of open cases.

Process return material authorizations (RMA) for defective products.

High School Diploma required, bachelor’s degree or equivalent combination of education and experience preferred

One year customer service experience preferred (preferably in a homebuilding industry)

Strong analytical and organizational skills – attention to detail, accuracy and deadlines

Strong team-building skills including the ability to lead, cooperate, motivate, and contribute as part of a team

Strong communication skills including verbal and written communication and listening skills

Proficiency with the Internet, MS Word, Excel and Outlook; ability to quickly learn database software programs required

Job Duties and Responsibilities (Essential Functions):

Submits warranty claims for aircraft parts and labor.

Ships requested warranty parts with all appropriate paperwork to Warranty Returns.

Scraps non-repairable parts based on a list of criteria.

Sends parts out for repair to Cirrus and third-party vendors based on need.

Adds warranty credits to work orders.

We offer best in class industry benefits:

The Warranty Administrator reports to the Service Manager.

Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.

Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.

Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.

Provide a weekly report to the service manager regarding claim status

Provide parts manager with updated parts listing on a weekly basis

Review and manage all aging schedules and reports

Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

General knowledge of automotive parts and vehicle mechanical operations

Two years of experience in a automotive dealership

Provide a weekly report to the service manager regarding claim status

Provide parts manager with updated parts listing on a weekly basis

Review and manage all aging schedules and reports

Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

General knowledge of automotive parts and vehicle mechanical operations

Two years of experience in a automotive dealership

Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.

Any other duties as assigned by management

Assist managers with tracking down repair orders that have not been closed for various reasons.

Flag warranty work orders with labor times.

Write and close all GM PDIs.

Close out all and submit all warranty repair orders for Toyota, GM, Quick Lube, and the Collision Center.

An Associate’s Degree or Certificate in a related discipline; or equivalent combination of education and experience. A Bachelor’s degree is preferred.

A minimum of 2 years’ experience directly with warranty preferably within the transportation or power generation industry

Experience in claim processing and adjudication

Experience with Marine OEM and dealership experience is desirable.

Experience with Volvo Penta products is preferred

Some of your core responsibilities will include:

Any and all other daily duties as assigned by management as this is not an exhaustive list

Provide a weekly report to the service manager regarding claim status

Report any fraudulent manipulation of warranty claims to the General Manager and Dealer Principle.

Review and manage all aging schedules and reports

Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

General automotive operational knowledge is required

Voluntary Benefits, such as Life Insurance, and ST/LT Disability

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

401K with a 5% Employer Match

Paid Uniforms and Name Badges

Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations

Prepares, reviews, and processes warranty claims

We offer best in class industry benefits:

Communication skills – communicate effectively with others

Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.

Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.

Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.

Any other job-related duties as assigned by supervisor or management.

Assist in parts inventory management.

Strong verbal, written and interpersonal skills.

Knowledge of warranty and accounting processes preferred.

Working knowledge of computers required.

Process spares warranty claims with parts and service vendors as well as providing internal service to parts, billing department, and accounting.

Fantastic communication skills, both written and verbal

Experienced in Filing GM Warranty claims

Available to work flexible hours & weekends

Discounts on products and services

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

Manage CSI for assigned communities (active as well as closed out).

Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.

1 - 2 years of construction experience with a production homebuilder preferred

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

Manage CSI for assigned communities (active as well as closed out).

Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.

1 - 2 years of construction experience with a production homebuilder preferred

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

Manage CSI for assigned communities (active as well as closed out).

Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.

1 - 2 years of construction experience with a production homebuilder preferred

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Basic knowledge of dealership operations and/or office/clerical experience.

Previous automotive warranty experience required

Excellent communication skills (including listening, speaking).

Ability to work alone, self motivate and manage one’s own time.

1 year of service = 40 hours of vacation

2 – 6 years of service = 80 hours of vacation