Warranty Administrator Jobs

United States

Are You Looking for a Rewarding Career?
At Volvo Penta, our employees know what it takes to make a team work! Being part of that team means that you’re working with a global and very diverse group of passionate, enthusiastic and highly-skilled professionals from all walks of life who work and play hard. We’re so awesome that we’ve won the ”Great Place to Work” award two years running as well as being named, ”Employer of the Year,” by Diesel Progress magazine! This is absolutely a great place to belong with folks ready to welcome you onboard!

Life is Good in Hampton Roads!
”Hampton Roads” is an eclectic mix of coastal, urban, rural and historic communities that includes the cities of Chesapeake, Norfolk, Portsmouth, Virginia Beach, Hampton, and Newport News. Our test center marina is located on the water in Suffolk. We have beautiful beaches and state parks, and family-friendly attractions with Colonial Williamsburg, Busch Gardens and North Carolina’s Outer Banks within easy driving distance. The area is host to diverse dining and shopping experiences to suit anyone’s tastes. There are so many exciting things to do here in the area that we highly recommend you come and see it for yourself! You’ll also find excellent school districts and esteemed institutions of higher learning, including Old Dominion University and The College of William and Mary, among others.

Who Are we?
Simply put, we’ve been around for a while, and we know a thing or two about being a world-leading supplier of engines and drive systems for both marine and industrial applications to thousands of customers worldwide. We’re world leaders and innovative pioneers.

The Product & Customer Support Department for Volvo Penta Americas (VPA)—headquartered in Chesapeake, Virginia—is responsible for technical support, warranty administration and customer relations for OEMs, power centers, boat dealers and end users. Distribution of technical information, authorization of major warranty repairs, claim and registration processing, and resolution of end user issues are the major functions of this department.

We are now looking for a Warranty Administrator to join our amazing team here in Chesapeake!

What is the Job?
A Warranty Administrator plays a key role and is accountable for the administration and timely processing of warranty claims, product registrations, campaigns and system support to Volvo Penta dealers and OEMs. This role works closely with the Volvo Penta Technical Support Department in identifying issues related to product warranty to ensure that VPA remains competitive within the marine and industrial markets.
Some of your core responsibilities will include:

• Working with Management to develop, publish and update Warranty Statements, Policies and Procedures, Flat Rate Manual, and other documents used to administer VPA product warranties.
• Working with Reliability Engineering to administer campaigns, maintain parts inspection return programs for warranted parts and accessories, as well as updating Material Request lists as necessary or when requested by the Global Warranty department.
• Performing administrative functions including the maintenance of owner registration information, updating Product Center, and following up on failed parts returns.
• Assisting dealers/OEMs with questions and solutions via functional mailbox or telephone regarding policy and procedures within authorization framework.
• Reviewing and acting on dealer/OEM warranty claims and supporting documents in a timely, efficient manner following published VPA policies and procedures. You will also investigate all questionable Dealer/OEM Warranty Claims, and periodically audit dealer warranty claims using established reporting tools.

Do you have what it takes?
To be successful in this position you will need to have working knowledge of warranty administration and retail repair practices and activities including basis technical aptitude.

The Basics
As with all our positions here in Volvo Penta, you will need experience with Microsoft Excel, PowerPoint, Word, and Outlook. We would also like you to have familiarity with Customer Relationship Management (CRM) systems.

As you will be directly responsible for reviewing warranty claims, being detail oriented is paramount as is the need for fluency in speaking and writing English in order to communicate successfully with internal and external stakeholders at different levels of the organization.

Education and Experience
This position requires:

• Experience with Marine OEM and dealership experience is desirable.
• Experience with Volvo Penta products is preferred
• A minimum of 2 years’ experience directly with warranty preferably within the transportation or power generation industry
• Bilingual (English/Spanish, English/French), a plus
• Experience in claim processing and adjudication
• An Associate’s Degree or Certificate in a related discipline; or equivalent combination of education and experience. A Bachelor’s degree is preferred.

We also offer:

• And so much more!
• Competitive compensation
• Health, vision, and dental insurance
• 401K with matching
• Generous Earned Time Off (ETO) plan

If you are interested in being part of a team focused on innovation and success, and feel that this opportunity is for you, we invite you to apply to become a Warranty Administrator with our team. We look forward to meeting you!

Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

With Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

143176BR

Volvo Penta

Virginia

Chesapeake

Regular

Occasional Travel

Aftermarket

25-Aug-2023