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Service Help Desk Support Tech Jobs in Kansas

Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems

Are you looking for a job that allows you to use your technical skills to help people? We are looking for a Service Help Desk Support Tech to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing support for our products and services. If you have a passion for technology and helping people, this is the perfect job for you!

Overview Service Help Desk Support Tech is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description Service Help Desk Support Tech is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to communicate technical information to non-technical users. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose technical issues
• Ability to communicate technical information to non-technical users
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• Previous experience in a help desk or technical support role
• A+ certification or other technical certifications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or technical support role
• Experience troubleshooting and diagnosing technical issues
Job Responsibilities
• Respond to queries and provide technical assistance and support
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Isolate problems and determine and implement solutions
• Provide customer service and communicate technical information to non-technical users
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure their issues have been resolved