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Service Desk Support Jobs in Florida

Service Desk Support–Level 1-2
By InnovaCare Health At Orlando, FL, United States
Strong interpersonal and problem-solving skills; knowledge of Windows operating systems, word processing software, computer hardware, and networking helpful.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide remote and onsite technical support, which includes desktop(s), laptop(s), printer(s), firewall(s), switch(s), access point(s), peripheral(s), and software(s).
Work closely with teammates, managed services provider(s) and vendor(s) as need to resolve problems.
Working knowledge of Microsoft products such as Office 365, SharePoint, One Drive.
Experience with VOIP telephony, Cisco Meraki Firewall, Cisco Switches, Access Point, and Cabling are a big plus.
Bru-61 Class Desk Support
By Spectra Infosystems Inc At Niceville, FL, United States
Review, develop, or edit program or technical documents (e.g., Systems Engineering Plan, Risk Management Plan).
Support Program Management Reviews, Integrated Baseline Reviews, and other product reviews as required.
Plan and execute technical reviews and assessments according to entrance/exit criteria (e.g., System Requirements Review, design reviews, requirements compliance assessment).
Responsible to the Lead Engineer for maintaining systems engineering integrity and discipline across the spectrum of technical activities.
Oversee and evaluate technical development, review, and approval of Engineering Change Proposals.
Perform or support material solution analysis, technology, engineering, and manufacturing development, production and deployment, and operation and support.

Are you looking for an exciting and rewarding opportunity to provide outstanding customer service? We are looking for a Service Desk Support professional to join our team and provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing helpful advice and guidance. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!

Overview of Service Desk Support:

Service Desk Support is a customer service role that provides technical assistance to customers and employees. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees.

Detailed Job Description of Service Desk Support:

The Service Desk Support role is responsible for providing technical assistance to customers and employees. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical support. The Service Desk Support role is also responsible for maintaining customer service standards, resolving customer complaints, and providing customer feedback to management.

What is Service Desk Support Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Support Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues

What is Service Desk Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures

What is Service Desk Support Job Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with customer service software and tools

What is Service Desk Support Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer service standards and resolve customer complaints
• Provide customer feedback to management
• Monitor customer service software and tools
• Follow customer service processes and procedures