Service Desk Engineer Jobs

Job Title: Service Desk Engineer

Location: Providence, RI (4 days a week onsite)

Full-time/Permanent position with excellent benefits! (No 3rd parties please)

POSITION SUMMARY : Provides IT support to end users on a variety of issues. This person will be responding to with deskside and remote support issues.

Essential Functions:

• Assists with onboarding and off boarding of user accounts, including VDI or hardware setup
• Follows through on all service requests, ensuring end user receives detailed information regarding status of request and time frame for resolution
• Will need to document resolutions
• Need to maintain inventory as well as licensing and access
• Will need to work seamlessly with other team members
• Daily hands-on monitoring and maintaining, configurations, testing of the VDI enduser environment
• Responds to tickets and issues within required timeframe
• Patches the VDI
• Assists with IT Infrastructure projects as needed
• Assigns users and computers to proper groups in Active Directory and Azure
• Installs, tests and configures new workstations, peripheral equipment and software

Requirements:

• Associate's Degree in IT (preferred)
• Preferred experience with Sharepoint and PowerBI
• Experience with IOS support
• Good working knowledge of laptops including, WIFI connectivity, Authentication (SafeNet), docking stations, laptop maintenance and operations
• Experience in Active Directory setting up and disabling accounts as well as providing access.
• 3+ years of helpdesk experience with deskside support, telephone and email support required
• Experience with Windows 7 and10,
• Must have VDI experience
• Experience working with Antivirus Software
• Experience with Office 2019 and 365
• Knowledge of VMware Horizon View 7 and higher
• Experience with one or more of the following: PowerShell scripting, Office 365 User management and mailbox setup, ConnectWise, Networking and Voice Telecommunication is a plus