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Service Desk Support Jobs in Pennsylvania

Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange

Are you looking for an exciting and rewarding opportunity to provide outstanding customer service? We are looking for a Service Desk Support professional to join our team and provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing helpful advice and guidance. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!

Overview of Service Desk Support:

Service Desk Support is a customer service role that provides technical assistance to customers and employees. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees.

Detailed Job Description of Service Desk Support:

The Service Desk Support role is responsible for providing technical assistance to customers and employees. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical support. The Service Desk Support role is also responsible for maintaining customer service standards, resolving customer complaints, and providing customer feedback to management.

What is Service Desk Support Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Support Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues

What is Service Desk Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures

What is Service Desk Support Job Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with customer service software and tools

What is Service Desk Support Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer service standards and resolve customer complaints
• Provide customer feedback to management
• Monitor customer service software and tools
• Follow customer service processes and procedures