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Service Desk Support Jobs in Iowa

Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
It Service Desk Support Technician
By Green River Community College At , Auburn, 98092, Wa $4,948 - $6,494 a month
SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.
The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
IT certifications - Hardware and/or Software certifications
A cover letter which specifically describes how you meet each QUALIFICATION
Sr Support Desk Associate
By Lumen At , Remote $43,830 - $97,560 a year
Has accumulated knowledge of sales systems and process.
Has attained Subject Matter SME experience in at least one area.
3-5 years industry experience experience.
Possesses some knowledge of internal company systems, products, processes.
Has accumulated knowledge of sales systems and process
Has attained Subject Matter SME experience in at least one area

Are you looking for an exciting and rewarding opportunity to provide outstanding customer service? We are looking for a Service Desk Support professional to join our team and provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing helpful advice and guidance. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!

Overview of Service Desk Support:

Service Desk Support is a customer service role that provides technical assistance to customers and employees. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees.

Detailed Job Description of Service Desk Support:

The Service Desk Support role is responsible for providing technical assistance to customers and employees. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical support. The Service Desk Support role is also responsible for maintaining customer service standards, resolving customer complaints, and providing customer feedback to management.

What is Service Desk Support Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Support Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues

What is Service Desk Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures

What is Service Desk Support Job Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with customer service software and tools

What is Service Desk Support Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer service standards and resolve customer complaints
• Provide customer feedback to management
• Monitor customer service software and tools
• Follow customer service processes and procedures