Service Desk Representative – Tier 1 Jobs in Idaho

Independently applying program knowledge to screen for services and assist individuals and determine their needs or the purpose of their visit.

Answering a business telephone using knowledge of business telephone procedures and etiquette.

Knowledge of using database software to store, retrieve, and compile information in a report format.

Providing support to the Graduate College admission and degree processing staff.

Questioning customers to obtain detailed information in a business setting.

Independently handling complaints and upset individuals in a business setting.

Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.

Ideally a minimum of one to three years of similar or related experience.

Cash handling: 1 year (Preferred)

Customer service: 1 year (Preferred)

Proactively and efficiently resolve issues/problems with member accounts.

A high school degree or equivalent