Customer Service Representative (Tnc 1)

• Exercise control of the call
• Exercise conscious control of the time spent on activities to increase effectiveness, efficiencies
• Be a problem solver: identify what is being asked, if there is no solution what can we do later?
• Professional verbal and written communication skills; articulation, grammar, and business writing
• Have a positive, cheerful outlook and be optimistic
• Strong Communicator
• Be able to problem solve by identifying client needs/want/problem
• Proactively look for opportunities for rescheduling, restoring confidence
• Connect with people, build relationships, and create a strong network
• Have self confidence that instills sureness in knowledge of the plan benefits and limits
• Be able to effectively communicate to customer by phone and at times via email

• 2 years of customer service experience
• Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace
• Must have your own computer/laptop
• Comfortable using PC platforms including Microsoft Office
• Must be at least 18
• Must be able to pass a speed test for high-speed internet
• Must have HS diploma or GED

• Reliable and conscientious
• Flexible team player with ability to execute duties efficiently
• Strong communication skills: verbal, and written communication
• Ability to work alone with minimal assistance
• Ability to type 25 wpm or greater
• Good organizational skills and work habits
• Confidence to ensure the stillness of the plan
• Excellent troubleshooting skills

• Work in the comfort of your home after training
• Paid Training
• Competitive starting wage
• Medical/Dental/Vision Insurance
• 401K Plan
• Opportunity for advancement
• Paid Time Off

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.