Service Desk Representative – Tier 1 Jobs in Maryland

Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority

Ensure Knowledge base documentations are updated and maintained accurately in a timely manner and provide continuous feedback opportunities.

Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.

Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.

Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary

6 months-1 year experience in a customer service role.

Work and communicate effectively will all levels of the Managed IT Department

Customer service oriented with excellent active listening skills

A minimum of three years of Customer service experience

Award winning Managed IT Services team

Resolve escalated service desk tickets

Ensure customer satisfaction and communication

Experience with remote tools such as Microsoft 365

Work and communicate effectively with all levels of Managed IT department.

Build experience to further growth opportunities within Advance and Flex Technology Group.

1-2 years’ experience on a Service Desk or Help Desk environment.

Experience with ticketing systems such as Connectwise

CompTIA A+ or Network+ certifications.