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Company | 24 Hour Fitness |
Address | Falls Church, VA, United States |
Employment type | PART_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-09-05 |
Posted at | 8 months ago |
FULL-TIME Part-time
- Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
- Being present on the club floor and locker rooms, helping keep a clean and safe environment
- Resolving member concerns as they arise and when needed, escalating through the proper management channels
- Maintaining name relationships with members and serving as a resource for their questions or concerns
- Regularly conducting team cleans and identifying equipment and/or amenities in need of service 40%
- Ensuring new members are set up for success by meeting with a Personal Trainer 40%
- Offering tours, discussing amenities and answering membership questions
- Inspiring guests to achieve their personal fitness goals
- Presenting 24 Hour Fitness in a way that best connects with guests
- Helping guests become comfortable in the club
- Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
- Encouraging members to refer guests to try the club
- Offering in-club promotions including Personal Training, Add-On Memberships, etc. 20%
- Maintaining a proficient knowledge base of current retail products
- Ensuring proper retail merchandising and planogram standards
- Computer skills for using 24 Hour Fitness systems and other common applications as needed
- Strong customer service skills
- All 24 Hour Fitness Membership sales and administrative processes
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
- Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
- High School diploma or General Educational Development (G.E.D.).
- Must have 6-12 months experience in customer service function.
- Prior overnight shift experience preferred.
- Experience operating multiple phone lines preferred.
- Basic computer skills.
- While performing the duties of this job, regularly exposed to moving mechanical parts.
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
- Frequently required to lift and/or move up to 45 lbs.
- The noise level in the environment is occasionally loud.
- Some travel may be required to attend meetings and trainings.
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