Service Desk Overnight Jobs in Missouri , Employment

Are you looking for a unique opportunity to work overnight and provide exceptional customer service? Look no further! We are looking for an experienced Service Desk professional to join our team and provide top-notch customer service to our overnight customers. If you have a passion for helping others and a knack for problem-solving, this is the perfect job for you!

Overview Service Desk Overnight is a customer service role that provides technical support to customers during the overnight hours. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description The Service Desk Overnight role is responsible for providing technical support to customers during the overnight hours. This includes responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. The role also involves monitoring customer systems and networks, and escalating any issues to the appropriate team. The Service Desk Overnight role requires excellent customer service skills, as well as a strong technical background. Job Skills Required

• Excellent customer service skills

• Strong technical background

• Knowledge of computer systems and networks

• Ability to troubleshoot technical issues

• Ability to provide solutions to customer problems

• Ability to work independently and as part of a team

• Ability to work overnight hours

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least 2 years of experience in a customer service role

• At least 1 year of experience in a technical support role

• Knowledge of computer systems and networks

• Knowledge of customer service principles and practices

• Excellent communication and interpersonal skills

Job Knowledge

• Knowledge of computer systems and networks

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

• Knowledge of problem-solving techniques

Job Experience

• At least 2 years of experience in a customer service role

• At least 1 year of experience in a technical support role

• Experience in providing technical support to customers

• Experience in monitoring customer systems and networks

Job Responsibilities

• Respond to customer inquiries and provide technical support

• Troubleshoot technical issues and provide solutions to customer problems

• Monitor customer systems and networks

• Escalate any issues to the appropriate team

• Provide excellent customer service

• Work independently and as part of a team

• Work overnight hours