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Service Desk Overnight Jobs

Service Desk Manager Jobs
By Veridian Tech Solutions, Inc. At Hilton Head Island, South Carolina Area, United States
•Experience on Vendor service management
•Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
Title: Service Desk Manager L3
•Minimum 5 Years of Experience in IT Operations and Leadership Role
•Total of 10+ IT experience
•Good understanding of support processes and ability to manage and develop a team
Service Desk Supervisor Jobs
By Mystic Lake Casino Hotel At Greater Minneapolis-St. Paul Area, United States
Any combination of education/experience in Business, Information Technology or related IT field to equal five years.
Minimum three years progressively enhancing experience in leadership or in knowledge within technical area of responsibility.
Familiar with service management processes.
Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.
Experience in the use of standard diagnostic tools.
One year experience in implementing call-center technology and processes.
Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Service Desk Manager Jobs
By Aditi Consulting At Menlo Park, CA, United States
IT Service Management (ITSM) Tools:
Service Desk Manager/ IT Helpdesk Manager
Duration: 12+ months Contract with potential extension
Sr. Service Desk Manager
By PACSUN At Orange County, CA, United States
 Project management experience preferred
 Working knowledge of enterprise policies and procedures with a minimum of 3 years hands-on experience
 Strong troubleshooting, interpersonal, verbal and written communication skills
 Appropriate temperament and knowledge to assist with on-call user support
 Prior experience with ServiceNow
 Experience managing multiple vendors to accomplish project objectives a plus.
Service Desk Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
2.Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
2.Strong influence, collaboration and negotiation experience.
4.Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
6.Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7.Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Service Desk - Monday - Friday [7Am - 3Pm]
By Festival Foods At De Pere, WI, United States
Responds to guest inquiries regarding offers, promotions, and events
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Knowledge of wide range of goods and services of Festival
Strong communication, interpersonal, and guest service skills
Job Title Guest Services Clerk
Reports To Guest Services Manager
Service Desk Manager Jobs
By RMON Networks, Inc. At Hampstead, NH, United States
HDI Desktop Support Manager or HDI Service Manager Certification or previous MSP management experience (a plus).
Working knowledge of PSA, RMM and Knowledge Management applications for managing client environments.
Ensure team utilization rates meet expectations and provide management focus as needed.
Ability to deal effectively with conflict management scenarios resulting in a positive outcome.
Microsoft Certifications or equivalent experience in M365 and Azure environments.
Identify process improvement opportunities, work with manager for support, implement changes, and report on key metrics for success of improvement.
Service Desk Engineer Jobs
By Phyton Talent Advisors At San Francisco Bay Area, United States
· Providing excellent customer service experiences for investment professionals / senior leadership.
· Proficient and impactful oral and written communication skills.
· Strong interpersonal skills: desire and ability to play on a team.
· Interest in finance, investment banking, and the capital markets industry.
· mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity.
Desktop support / VDI/Citrix /
Manager, Global Service Desk
By Avid At Burlington, MA, United States
Excellent leadership and people management skills.
Oversee asset management and inventory.
Vendor management, including procurement, security reviews, and renewals.
Effectively manage, develop, and train the service desk team.
Manage escalation and resolution of service requests, problems, and incidents within ServiceNow.
Manage end-user hardware ordering and troubleshooting (Desktops, laptops, etc.)
100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
Service Desk Specialist Jobs
By Info Origin Inc. At Columbus, Ohio Metropolitan Area, United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Perfect Opportunity || Direct Client || Service Desk 1/SD1/ Help desk || 100% Remote || Contract- Interested?
College degree or equivalent technical study preferred; may accept equivalent work experience. Highly desired.
ServiceNow, Salesforce or similar ticketing system
Das-Service Desk 1/Sd1 Jobs
By NOVALINK SOLUTIONS LLC At Columbus, OH, United States
Support shared software, such as operating systems, configuration management tools, application, and development tools, testing tools, compilers, and code editors.
Manage and report time spent on all work activities.
Strong communication skills; both written and spoken.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with co-workers to research problem and find solution.
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Specialist Jobs
By Sky Solutions At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• 3+ years of remote IT support experience in a 1000+ decentralized user environment.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• HDI Support Center Analyst or equivalent certification.
Service Desk Manager Jobs
By City of Orlando Careers At Orlando, FL, United States

Description Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do ...

Service Desk Manager Jobs
By DynTek At United States
Coordinating changes with incident and problem management processes
Addressing Service Desk against SLA requirements
Excellent written and verbal communications skills
10 years of technical experience in Microsoft and or Cisco technologies
Excellent troubleshooting and problem resolution skills
Promoting a service-oriented culture within the Service Desk
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Coeur d'Alene, ID, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
Service Desk Lead Jobs
By Prosum At Los Angeles, CA, United States
Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.
Minimum Experience / Accountabilities:5 to 7 years' IT experience.
Must have strong functional knowledge; take ownership of skills, knowledge, and relationships needed to perform the job.
5 years Experience in Desktop and/or Service Desk Support.
Must demonstrate excellent customer service, written & verbal communication skills.
Work closely with internal and external support teams to create workflows that enhance and streamline the customer support experience.
Service Desk Manager Jobs
By Ben Bridge Jeweler At Seattle, WA, United States

We are seeking a highly experienced and strategic Senior Service Desk Manager to oversee the help desk operations in our head office, warehouse and retail stores. The Senior Service Desk Manager will ...

Are you looking for a unique opportunity to work overnight and provide exceptional customer service? Look no further! We are looking for an experienced Service Desk professional to join our team and provide top-notch customer service to our overnight customers. If you have a passion for helping others and a knack for problem-solving, this is the perfect job for you!

Overview Service Desk Overnight is a customer service role that provides technical support to customers during the overnight hours. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description The Service Desk Overnight role is responsible for providing technical support to customers during the overnight hours. This includes responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. The role also involves monitoring customer systems and networks, and escalating any issues to the appropriate team. The Service Desk Overnight role requires excellent customer service skills, as well as a strong technical background. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Knowledge of computer systems and networks
• Ability to troubleshoot technical issues
• Ability to provide solutions to customer problems
• Ability to work independently and as part of a team
• Ability to work overnight hours
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in a customer service role
• At least 1 year of experience in a technical support role
• Knowledge of computer systems and networks
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of computer systems and networks
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of problem-solving techniques
Job Experience
• At least 2 years of experience in a customer service role
• At least 1 year of experience in a technical support role
• Experience in providing technical support to customers
• Experience in monitoring customer systems and networks
Job Responsibilities
• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions to customer problems
• Monitor customer systems and networks
• Escalate any issues to the appropriate team
• Provide excellent customer service
• Work independently and as part of a team
• Work overnight hours