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Senior It Technical Support Jobs

Senior Technical Support Engineer
By Ping Identity At , $65,000 - $100,000 a year
Extensive experience with one or more Single Sign On, Access Management and MFA products.
Excellent understanding of Identity and Access Management concepts and use cases.
Serve as a SME for your product practice and our customers, develop advanced knowledge
Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response, and resolution times.
Own and manage support cases and troubleshoot to complete resolution.
Contribute to knowledge resources, including creation, maintenance, and enhancements of knowledge articles/documentation/solution guides (internal/external) following the principles of KCS.
It Technical Support Specialist
By LSI At Sacramento, CA, United States
Ability to Report common patterns, questions, and other issues to management and recommend solutions for improving and restructuring company procedures.
Knowledge in creating reports from various databases such as Power BI, Crystal, SQL, and Access.
Excellent interpersonal and communication skills.
Associate degree, Trade Training or 2 years work experience in information systems, computer science, or relevant field.
Experience with software, hardware, telephony, and networks.
Resolve tickets representing staff-generated requests or problems and troubleshoot workstation related issues to maintain productivity.
It Technical Support Analyst 1-3
By State of Louisiana At , Baton Rouge, 70806, La $3,737 - $6,549 a month
A baccalaureate degree plus one year of experience in information technology.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
It Technical Support Jobs
By Bergelectric At Carlsbad, CA, United States
Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment
Deploy, troubleshoot, and manage multi-function printers
Deploy, troubleshoot, and manage mobile devices
High school diploma or general education degree (GED) required
Strong communication skills, written, verbal, and presentation
Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks
It Technical Support Engineer
By Accordance Search Group At United States
Technical aptitude of Windows OS 10/11, Microsoft 365, and experience with ticket systems, e.g., ServiceNow, Remedy, Jira. Salesforce
3-5 years’ experience with Level 1 Helpdesk/IT Support (Windows Environment) and hardware
Well versed in Office 365 support, 3 – 5 years’ experience
Certification in Microsoft Operating Systems such as Microsoft 365 Certified Fundamentals
Medical device industry experience highly preferred
L1 Cloud Storage support experience
Senior It Support Specialist
By Project Canary At Hayward, CA, United States
CompTIA Network+, Security+, or similar certifications or equivalent experience.
CompTIA Network+, Security+, or similar certifications or equivalent experience
Support both on-site and remote users and locations across the country.
Create and maintain documentation for both our own knowledge base as well as customer facing materials.
5+ years of experience in an IT support capacity. A wide range of disciplines is preferred.
Basic understanding of and experience with cloud infrastructures.
It Technical Assistant I
By San Bernardino County HR At San Bernardino, CA, United States
Experience supporting website development, including content development, support, implementation, and maintenance.
SharePoint, Visio, Adobe Photoshop/Image Ready and/or Illustrator experience.
AVS Video Editor/VLC Media experience.
Customer service environment providing (IT) technical support for computerized systems.
All communications regarding the remainder of the selection process will be
Please click HERE for important Applicant Information and the County Employment Process
It Technical Support Specialist
By Weil-McLain At Eden, NC, United States
Communicates prompt and accurate status of assigned incidents, requests, and project work to IT operations management in accordance with procedure.
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.
Excellent customer service skills and customer focus.
Excellent verbal and written communication skills with the ability to present ideas in both business-friendly and user-friendly language.
Flexibility and adaptability to changing requirements dictated by business and IT requirements.
2-4 years of experience in a related position in a corporate environment
It Technical Support Specialist
By HST Pathways At United States
Use of MDM (Mobile Device Management) software for OS configuration, patching, & software distribution
Leverage remote support technologies to resolve complex issues.
Use of Remote Support Software
3+ years of experience working in this high-speed, fast paced and ever-changing field required
Previous experience with a ticketing system highly preferred.
An extensive amount of experience in basic computer troubleshooting
Senior Director Of Technical Support
By NowSecure At Vienna, VA, United States
Experience working customer success management tools is a plus
Work with Support managers to highlight any opportunities for improvement related to process or business function
7-10+ Years of experience leading technical support or customer success teams
Demonstrated ability to lead managers and successfully manage distributed teams
Must have experience working at a solutions driven SaaS company
Must have experience working with Zendesk or similar software.
It Technical Analyst Jobs
By Cirque du Soleil At , Las Vegas, Nv
Completion of a two-year college program, with an emphasis on IT or equivalent work experience;
At least three years of previous experience working with Windows networks/PC hardware;
Working knowledge of Windows OS, Mac OS, MS Office, Exchange, Active Directory;
MCSA, CompTIA (A+, Server+, Network+) certification preferred;
The ideal candidate will have the following qualifications:
Assist in the installation and maintenance of IT equipment, which includes: computers, peripherals, network, telecommunications, software, information systems, and telephone systems.
Senior It Support Specialist
By Atomic At , Miami, 33132, Fl $73,493 - $105,000 a year
Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required.
Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.
Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus.
Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus.
Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.
Manage all IT equipment and application inventory, licensing, and asset tracking.
Clinical Technical Support (Senior Or I)
By St. Jude Children's Research Hospital At Memphis, TN, United States
    Proactively develop deep knowledge of technical concepts, processes, and procedures.
Experience working with TCPIP and Microsoft Networking.
Experience providing customer service and consulting around complex system issues.
Experience supporting business teams around IT needs.
Certification in A+, Network, Windows, or Apple preferred
    Responsible for installation, maintenance and troubleshooting computer systems and networks.
Post Production It/Technical Support Specialist
By Giant Interactive At , New York, 10011, Ny $65,000 - $75,000 a year
User account management (creation, access levels, removal)
Assist in determining new hardware requirements for Production workstations
Work with Head of Engineering on MAM setup and testing, automated tool scripting, and requirements gathering
Experience supporting video/audio editing and transcoding software and hardware including Resolve, Transkoder, Cortex, Premiere, Media Encoder, Final Cut, and Compressor.
Knowledge of cloud based workflows for processing video.
Strong troubleshooting skills with an ability to present fast and creative solutions.
It Technical Analyst Jobs
By Lakeside Book Company At , Remote
Proven experience identifying and resolving complex challenges related to the information technology environment/infrastructure and needs across multiple information technology platforms
Experience leading feasibility studies that produce useful recommendations
Medical, dental, and vision benefits
Be responsible for designing, developing and maintaining multiple mission critical systems and integrations for an internally developed manufacturing platform (COMN).
Work with complex SQL scripts and have development and design opportunities within a PHP, Visual Lansa, Java, Synon and .NET framework.
Research and resolve complex programming issues and implement longer term solutions to frequently occurring issues.
Senior Wan/Lan Technical Support Specialist
By EX2 Outcoding At , Remote
Familiar with an advanced understanding of server administration with experience in building and deployment
Interpersonal skills: phone, written, active listening, and customer care
Five years of IT or related experience.
five years of IT or related experience.
Advanced understanding of operating systems, business applications, printing systems, and network systems
BA/BS, preferably in computer science or a related field.

Are you looking for an exciting opportunity to use your technical expertise to help others? We are looking for a Senior Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction. If you have a passion for technology and a commitment to customer service, this is the job for you!

Overview Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. Detailed Job Description Senior Technical Support is responsible for providing technical assistance and support to customers and other team members. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and helping customers with their technical needs. They must be able to identify and diagnose technical problems and provide solutions to customers in a timely manner. They must also be able to communicate technical information to customers in a clear and concise manner. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to communicate technical information to customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
Job Responsibilities
• Provide technical assistance and support to customers and other team members
• Troubleshoot and resolve technical issues
• Provide technical advice and help customers with their technical needs
• Identify and diagnose technical problems
• Communicate technical information to customers in a clear and concise manner
• Monitor and respond to customer inquiries
• Document customer interactions and technical issues
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their technical needs are met