It Technical Support Analyst 1-3

Job Number: OMF-50554679-5.19.23-BE
The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.
This position (#50554679) is located in the Office of Management & Finance - IT Division in East Baton Rouge Parish.
The Louisiana Department of Agriculture and Forestry is looking for an energetic person with good computer and people skills who enjoys helping others work more effectively. This position is in the Office of Management & Finance, Information Technology Department. The IT Department provides software, hardware, and network solutions to the Agency. This position provides phone and in-person support to users in the areas of e-mail, file shares, standard Windows desktop applications, and in-house software. This position also provides installation and support of various hardware solutions including networking, printing, cabling, and telephones. Supervision is provided by an experienced IT Supervisor who loves to develop new talent.
This position may be filled by probational appointment or promotion of a classified Louisiana Department of Agriculture and Forestry employee serving with permanent status. Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a 24 month probationary period.
As part of a Career Progression Group, vacancies may be filled from this recruitment as an IT Technical Support Analyst 1, 2 or 3 depending on the level of experience of the selected applicant(s). Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
The annual starting salary for an IT Technical Support Analyst 1 is $44,845.
The annual starting salary for an IT Technical Support Analyst 2 is $47,986.
The annual starting salary for an IT Technical Support Analyst 3 is $51,334.
No Civil Service test score is required in order to be considered for this vacancy.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
This agency participates in the E-Verify system for verification of citizenship and employment authorization.
All applicants selected for employment must submit to drug screening.
If you are contacted for an interview, please let us know at that time if you have a need a special accommodation for a disability.
For further information about this vacancy contact:
Brittany Evans
Louisiana Department of Agriculture and Forestry
5825 Florida Blvd., Suite 1001
Baton Rouge, LA 70806
[email protected]
The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor. LDAF also strictly prohibits employment decisions based upon or influenced by such factors.

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus one year of experience in information technology.

SUBSTITUTIONS:

1. An associate’s degree in information technology will substitute for the baccalaureate degree.

2. Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the

baccalaureate degree.

A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate

degree.

3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.

5. A master's degree will substitute for up to one year of the required experience.

NOTE:

Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

FUNCTION OF WORK:

To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.

LEVEL OF WORK:

Entry.

SUPERVISION RECEIVED:

Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

May provide guidance to lower-level personnel.

LOCATION OF WORK:

State agencies with information technology functions that are outside of the scope of the Office of Technology Services.

JOB DISTINCTIONS:

Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

This position is located in the Office of Management & Finance, Information Technology Division within the Louisiana Department of Agriculture and Forestry. The IT section provides installation and support statewide for all LDAF offices. This includes hardware, software, cabling, and telephones. supervision is received from an IT Technical Support Supervisor.
Provide support for employees who report problems with hardware, software, cabling, telephones, and network issues.
Responsible for installation, maintenance and administration of hardware including desktops, laptops, network appliances and cabling. Responsible for the installation, maintenance and administration of in-house and third party software.
Responsible for procurement, installation, and implementation of new hardware, software and systems.
Additional duties as assigned.
Functional Requirements:

• Climbing stairs and occasionally ladders
• Walking and standing (8 hours)
• Reaching above shoulders
• Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds.

• Occasional excessive heat and humidity
• Working indoors and occasionally outdoors