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Remote It Support Specialist Jobs in Illinois

It Support Specialist Jobs
By DMSi Software At Omaha Metropolitan Area, United States
Excellent time management, organization, documentation, and customer service skills
Administer systems to manage and remediate security vulnerabilities.
Assist with the management and maintenance of back-office network infrastructure, DHCP, DNS, VPN.
Manage and maintain the corporate Active Directory.
Manage employee desktop/laptop patching and anti-virus.
Create laptop configuration documentation for internal knowledge base.
Specialist - Sales Support (Remote)
By United Airlines At Chicago, IL, United States
Manage case logging via personal email for service-related items, specialty boxes in outlook or queues via sales support application tool
Bachelor's Degree or equivalent work experience
Customer Support knowledge 2+ years
Strong working together skills with a small dedicated team
Strong written, verbal and interpersonal skills required
Strong relationship building skills and ability to engage with internal and external customer at meetings and events
It Support Specialist Jobs
By Ulta Beauty At Bolingbrook, IL, United States
Provide accurate and timely logging of incidents and resolution of issues into the service management database.
Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers.
Participate in development and maintenance of Service Desk training procedures and Knowledge Articles.
Maintain in-depth knowledge of service desk supported products and services,
Bachelor’s degree or equivalent experience
1 year of technical support or IT experience

Are you looking for an exciting and rewarding career in IT? We are looking for a Remote IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Detailed Job Description A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Knowledge
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Knowledge of troubleshooting hardware and software issues
• Knowledge of remote access tools
Job Experience
• At least two years of experience in IT support
• Experience in customer service
• Experience in providing technical assistance and support
Job Responsibilities
• Diagnose and resolve technical issues, either over the phone or through remote access
• Provide training and guidance to customers on the use of computer systems and software
• Monitor and maintain computer systems and networks
• Troubleshoot hardware and software issues
• Respond to customer inquiries and requests
• Maintain records of customer interactions and transactions
• Ensure customer satisfaction by providing timely and accurate solutions