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Remote It Support Specialist Jobs in Minnesota

Remote - Associate Support Specialist
By FRESENIUS At , Waltham, 02451, Ma
Good time-management skills with the ability to multitask concurrent priorities in an organized manner.
Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.
0 - 1 year's related experience.
Prior experience in a customer service or call center environment desirable.
Detail oriented with good analytical and organizational skills.
It Analyst - Remote
By Prime Therapeutics At Minneapolis, MN, United States
Pharmacy Benefit Management (PBM) or Health Care experience desired
Work closely with cross functional teams and across boundary organizations to gather requirements, assist in defining solutions.
Bachelor or Associate degree courses in Programming, Data Structures and Algorithms, Information Design, Mathematics or equivalent hands-on experience.
Strong analytical and quantitative skills.
Excellent written and oral communication skills.
Knowledge of QA methodology and problem solving tools/techniques.

Are you looking for an exciting and rewarding career in IT? We are looking for a Remote IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Detailed Job Description A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Knowledge
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Knowledge of troubleshooting hardware and software issues
• Knowledge of remote access tools
Job Experience
• At least two years of experience in IT support
• Experience in customer service
• Experience in providing technical assistance and support
Job Responsibilities
• Diagnose and resolve technical issues, either over the phone or through remote access
• Provide training and guidance to customers on the use of computer systems and software
• Monitor and maintain computer systems and networks
• Troubleshoot hardware and software issues
• Respond to customer inquiries and requests
• Maintain records of customer interactions and transactions
• Ensure customer satisfaction by providing timely and accurate solutions