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Remote It Support Specialist Jobs in Arizona

It Support Specialist Jobs
By City of Tolleson At Tolleson, AZ, United States

JOB CLASSIFICATION SUMMARY Job Classification Title: IT Support Specialist Working Title(s): IT Support Specialist Who we are We are small but in the middle of it all. The City of Tolleson is the best ...

It Support Specialist Jobs
By Maricopa County At Phoenix, AZ, United States
Provides desktop and mobile device management using Microsoft SCCM, VMWare, AirWatch, and other ancillary/proprietary management systems.
Two (2) years of recent experience providing tier 1 support in a technical helpdesk environment
Two (2) years of recent experience providing tier 1 support in a technical helpdesk environment.
At least one of the technical certifications preferred, CompTIA A+, HDI Support Center Certification, or Microsoft Certified Professional.
Handles thorough investigating, probing, and use of knowledge articles to ensure First Level Resolution is met.
Provides thorough investigating, probing, and use of knowledge articles to ensure tickets arrive at the correct L2/L3 support team.

Are you looking for an exciting and rewarding career in IT? We are looking for a Remote IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Detailed Job Description A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Knowledge
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Knowledge of troubleshooting hardware and software issues
• Knowledge of remote access tools
Job Experience
• At least two years of experience in IT support
• Experience in customer service
• Experience in providing technical assistance and support
Job Responsibilities
• Diagnose and resolve technical issues, either over the phone or through remote access
• Provide training and guidance to customers on the use of computer systems and software
• Monitor and maintain computer systems and networks
• Troubleshoot hardware and software issues
• Respond to customer inquiries and requests
• Maintain records of customer interactions and transactions
• Ensure customer satisfaction by providing timely and accurate solutions