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Remote It Support Specialist Jobs in Massachusetts

Store Support Specialist - Remote
By Advance Auto Parts At Boston, MA, United States

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Support Specialist (Remote) Jobs
By Jabra At Lowell, MA, United States
Experienced and effective in conflict resolution and relationship management
Some college or a relevant combination of experience and education
This position is fully remote and US-based.
Deliver exceptional Customer Experience in each support interaction.
1-2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
Telephony (hardline, softphone, or mobile phone) experience a plus!
Points Support Specialist (Remote)
By ezCater At Boston, MA, United States
Manage and execute configuration changes for MSI and ezCater clientele.
Experience with using and interacting with APIs.
Experienced with using ticketing systems such as Zendesk.
Offer a flexible environment reflective of the core values of ezCater.
Technically motivated. with a background in Support or IT Systems/Networking.
Investigate the cause of, and complete tasks generated by the API processes.

Are you looking for an exciting and rewarding career in IT? We are looking for a Remote IT Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Detailed Job Description A Remote IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for diagnosing and resolving technical issues, either over the phone or through remote access. They may also provide training and guidance to customers on the use of computer systems and software. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving skills
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT support
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Ability to troubleshoot hardware and software issues
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to communicate technical information to non-technical users
• Ability to work with remote access tools
Job Knowledge
• Knowledge of computer systems and software
• Knowledge of network and internet protocols
• Knowledge of troubleshooting hardware and software issues
• Knowledge of remote access tools
Job Experience
• At least two years of experience in IT support
• Experience in customer service
• Experience in providing technical assistance and support
Job Responsibilities
• Diagnose and resolve technical issues, either over the phone or through remote access
• Provide training and guidance to customers on the use of computer systems and software
• Monitor and maintain computer systems and networks
• Troubleshoot hardware and software issues
• Respond to customer inquiries and requests
• Maintain records of customer interactions and transactions
• Ensure customer satisfaction by providing timely and accurate solutions