E-Service Chat Representative -100% Remote

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.

Responsibilities:  

• Explains and upholds contract coverage to customers and/or contractors
• May assume other duties as assigned
• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

Minimum Experience required: 1+years of experience preferred

Required Skills:   

• Adapt to a fast-paced environment
• Attention to detail
• Problem solving and decision making
• Multi-tasking
• Computer literacy

 

Preferred Skills:   

• Customer service experience and/or training

Other/State Specific

Pay Transparency Blurb:

This role pays between $15.00 to $17.00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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ID 2023-3254

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp