Customer Service Representative - Chat Agent

Overview
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
Wage $16.50 per hour
Full time with Benefits

• MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLOTAIN AREA***

PRIMARY RESPONSIBILITIES:

• Consistently meet establish performance metrics and quality standards
• Provide inbound customer service chat support to Access Securepak and Access Corrections customers.
• Answer customer questions, track shipments and troubleshoot technical issues on various web sites
• Complete other duties assigned by management
• Ability to handle customer calls during high call volume time – directed by management
• Process a variety of administrative tasks as a result of the customer chat

What You'll Need

• Ability to attend two-week training from 8am to 4pm Monday through Friday
• Excellent verbal and written communication skills
• Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client
• Ability to type 30 wpm
• Knowledge of basic PC and Microsoft Office skills
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
• Ability to pass credit check
• Must live in the St. Louis metropolitan area
• Must be at least 18 years old
• Professional and upbeat telephone voice
• Prior customer service experience preferred
• High school diploma or general education degree (GED)

Benefits
Keefe offers comprehensive benefits to all regular-full time employees:

• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Medical w/prescription coverage
• Dental

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.
• Company Match for the 401(k) Retirement Savings Plan

EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108