Customer Service/Sales Representative - Chat
By Continuum Global Solutions At , Saint James, Mn
Entry-level job with a minimum of 6 months of BPO experience or 1 year of customer service experience
High computer proficiency & overall technical knowledge
Prepare responses to customer inquiries based on pre-determined scripts & procedures
Discover solutions using tools & resources to help resolve the customer’s problems
Provide information about the customer’s current plans, products, & services
Identify & promote new solutions in the form of selling products & services that align with the customer’s needs