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E-Service Chat Representative -100% Remote
Company | Frontdoor, Inc. |
Address | Des Moines, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Services |
Expires | 2023-07-23 |
Posted at | 10 months ago |
Overview
- May assume other duties as assigned
- Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
- Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
- Explains and upholds contract coverage to customers and/or contractors
- Attention to detail
- Computer literacy
- Multi-tasking
- Adapt to a fast-paced environment
- Problem solving and decision making
- Customer service experience and/or training
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