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Remote Call Center Supervisor Jobs in Cass, Texas

Call Center Representative - Remote
By Global Payments At , Atlanta, 30326 $15 an hour
6 months minimum call center experience, either remote or onsite
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
What Are Our Desired Skills and Capabilities?
Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
This is a position that requires all work shift availability, including nights and weekends.
This position requires you to be on camera during work hours
Remote Call Center - Evenings/Weekend Shifts
By Global Payments (Beamery) At , Atlanta, Ga
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
What Are Our Desired Skills and Capabilities?
Typically No Relevant Experience Required
Previous work experience in a fraud related field.
previous work experience in a fraud related field.
High School Diploma or Equivalent
Call Center Representative - Remote -
By Global Payments (Beamery) At , Atlanta, Ga $15 an hour
6 months minimum call center experience, either remote or onsite
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
What Are Our Desired Skills and Capabilities?
High School Diploma or Equivalent
What Part Will You Play?
What Are We Looking For in This Role?
Call Center Representative - Remote
By Global Payments At , Atlanta, 30326, Ga $15 an hour
6 months minimum call center experience, either remote or onsite
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
What Are Our Desired Skills and Capabilities?
High School Diploma or Equivalent
What Part Will You Play?
What Are We Looking For in This Role?
Remote Call Center Agent - Georgia
By PetSmart At , Atlanta, 30305, Ga
High school diploma or a combination of education and experience
PetSmart offers outstanding benefits in a fun and rewarding workplace including:
Demonstrate effective problem solving and customer relation skills.
Strong grammar and communication skills
Strong computer skills and the ability to use multiple systems at the same time, while answering calls
This is a fully remote position, so you can enjoy the company of your pets while you work!
Manager - Patient Care Coordinator Call Center - Remote In Ga
By UnitedHealth Group At , Atlanta, 30319, Ga
2+ years of experience in Call Center Workforce management and forecasting
Conduct call monitoring, coaching, training, and performance management of Centralized Call Team members
Analyze and report on team metrics and performance to senior management
Ensure that team members are equipped with the appropriate support to perform their daily responsibilities.
5+ years supervising a team, preferably with experience supervising both clinical and non-clinical team members
2+ years of experience in an inbound, clinical call center environment with proven results
Supervisor, Patient Care Call Center - Remote
By UnitedHealth Group At , Atlanta, 30319, Ga
Call Center Management: 3+ years of experience
Preparing reports and analyzing data to assist management as they determine call center goals
Working with other supervisors and management team members to support the team and maximize customer satisfaction
Monitor and maintain Workforce management systems
Observe Landmark Health policies and procedures, client contract requirements, state guidelines, and NCQA standards
Maintaining current knowledge of all Landmark processes and procedures
Hr Solutions Center Call Representative (Remote)
By Inspire Brands At , Atlanta, 30301, Ga
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Preferred: Prior experience using HR systems
Preferred: Experience in the hospitality services industry
Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting
Prioritize and support administrative work for various Human Resources departments
Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed
Senior Pharmacy Technician Call Center - Remote Tx
By Gainwell Technologies LLC At , , Tx $41,900 - $59,800 a year
2+ years of relevant experience as a pharmacy technician in managed care, insurance, or pharmacy benefit management
Ensure compliance with HIPAA/PHI protocols and requirements.
Complete approval process for straightforward cases, without requiring clinical judgement.
Conduct initial reviews of prior authorization submissions from providers or pharmacies.
Maintain effective communication with providers regarding authorization status and other inquiries.
Handle incoming calls, providing prompt and accurate resolution using available resources.
Call Center Representative - Remote
By Valvoline At , Lexington, 40509, Ky From $16.38 an hour
Utilizing research skills to troubleshoot customer issues
Terms and conditions apply and benefits may differ depending on position.
At least one year of customer service experience or call center experience
Delivering world-class service to customers with issues and inquiries via phone
Thriving in a fast-paced, service-driven environment
Using proprietary software programs to track calls
Call Center Supervisor Jobs
By DSI At Richardson, TX, United States
Associate degree or equivalent combination of education, technical training, or work experience considered in lieu of degree
Minimum of 2 years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company wage and hour policy, including ensuring non-exempt employees get rest and meal breaks
Supervisor, Call Center Jobs
By SmithRx At Plano, TX, United States
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
Active listening, conversational speaking skills, with a high degree of empathy
Self-starter with the ability to multitask, prioritize and manage time effectively
Excellent verbal and written communication skills
Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
Call Center Supervisor, Health And Wellness
By National Jewish Health At Colorado, United States
Remote positions with our team are currently available for candidates located in
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Education: Bachelor’s Degree Required, preferably in health sciences, health education, behavioral science, or social science.
Work Experience: A minimum of two years of call center operations experience and two years of leading and/or supervisory experience required.
Special Training, Certification or Licensure: None
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Call Center Supervisor Jobs
By Milliman At Dallas, TX, United States
Excellent organization and time management skills.
Understand and manage employee performance to department metrics, taking corrective action as needed
Prior experience supervising employees in a call center
Prior experience evaluating calls, email and chats and providing feedback to employees
Strong working knowledge of proprietary, internal recordkeeping and workflow systems for the administration of pension plans and participant contacts
Strong interpersonal skills with the ability to communicate professionally with employees, participants and clients at all levels
Financial Clearance Call Center Rep-Remote - (P301605)
By Mayo Clinic At , Rochester, 55901, Mn $23.68 - $31.98 an hour

High School Diploma or GED and 2 or more years of relevant experience required

Affirmative Action and Equal Opportunity Employer

Remote Call Center Customer Experience Associate
By Cox Communications At , Omaha, 68197, Ne $18 an hour
REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Call Center Customer Experience Associate - Remote
This is a remote opportunity. You must live in Omaha, NE or a surrounding community
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products and services
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
Call Center Specialist-Ft (Remote- Greater Houston & Surrounding Areas)
By Behavioral Health Connections At , Houston, 77074, Tx
Patient Intake Registrar- FT (Remote Greater Houston and Surrounding areas) Opportunity
Patient Intake Registrar- FT (remote Greater Houston and Surrounding areas) Working Monday- Friday 10p-6:30a
Assists with Memorandum of Transfer (MOT)
Challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Excellent Medical, Dental, Vision and Prescription Drug Plan
Patient Success Representative - Call Center (Remote)
By Brightree At San Antonio, TX, United States
Understands the unique requirements of patients and provides appropriate direction
Provides patient education to provide patients the ability to make an education decision on ordering new supplies.
1 year of customer service experience
Strong communication skills on the telephone
Key Accountabilities And Decision Ownership
Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
Emergency Call Center Rep - (100% Remote)
By UT Southwestern At , Dallas, 75390, Tx

To learn more, please visit:

Patient Success Representative - Call Center (Remote)
By Brightree At , San Antonio, Tx $17 an hour
Understands the unique requirements of patients and provides appropriate direction
Provides patient education to provide patients the ability to make an education decision on ordering new supplies.
1 year of customer service experience
Strong communication skills on the telephone
Key accountabilities and decision ownership:
Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order

Are you an experienced call center supervisor looking for a new challenge? We are looking for a motivated and organized individual to join our remote call center team as a supervisor. You will be responsible for managing a team of remote call center agents, ensuring customer satisfaction and providing excellent customer service. If you have the skills and experience to take on this role, we would love to hear from you!

Overview A Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely. Detailed Job Description The Remote Call Center Supervisor is responsible for managing and overseeing the day-to-day operations of a remote call center. This includes supervising staff, monitoring customer service, providing training and support, and ensuring that customer service standards are met. The Remote Call Center Supervisor must have excellent communication and organizational skills, as well as the ability to work independently and remotely.

The Remote Call Center Supervisor will be responsible for:

• Supervising and managing remote call center staff
• Monitoring customer service and ensuring customer satisfaction
• Providing training and support to staff
• Ensuring customer service standards are met
• Developing and implementing policies and procedures
• Analyzing customer service data and trends
• Resolving customer service issues
• Developing and maintaining relationships with customers
• Ensuring compliance with applicable laws and regulations
Job Skills Required
• Excellent communication skills
• Strong organizational skills
• Ability to work independently and remotely
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Ability to analyze customer service data and trends
• Ability to develop and implement policies and procedures
• Ability to resolve customer service issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of customer service data and trends
• Knowledge of policies and procedures
Job Experience
• At least 3 years of experience in a customer service or call center environment
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Supervise and