Program Support Jobs

Proofread and recognize errors, and how to manage files, time, and productivity.

Worker should have the ability to review bank statements and other financial documents.

Understand legal terminology and the ability to converse and correspond to with attorneys and trustees.

It would be helpful if worker were bi-lingual.

08:30 am and 05:30 pm

Lunch period: 1 hr, unpaid.

Monitors and manages time-sensitive organizational taskers and assignments.

Minimum 8 years total experience.

Experience making live edits to documents and other artifacts while screensharing.

Strong analytical, problem-solving, facilitation, and communication skills, including written, verbal, and interpersonal.

Ability to prioritize and manage multiple tasks concurrently.

Experience supporting senior officials in government or industry.

Licensures, Certifications, and other Requirements

KNOWLEDGE REQUIRED BY THE POSITION

Working knowledge of the District Personnel Manual, SHRM, and other related laws, rules, regulations, and guidelines.

Proficient knowledge working with Smartsheet, Tableau, MS Excel, MS Word

Ability to communicate effectively orally and in writing.

Ability to use good judgment while remaining extremely organized.

Uses customer relationship management (CRM) system and phone system effectively

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

Ability to lead through influence and build trust across Support; strong negotiation and conflict management skills.

Experience with Workforce Management workflows and tooling (Playvox)

Prepare program plans and business requirements to drive changes to internal tools and processes

History of successfully improving processes with methodologies, programs or frameworks that increased team performance. Experience driving process improvements and managing processes.

Demonstrates strong analytical skills and has ability to do basic reporting design to execute analysis and measure success.

Experience mentoring and leading others

Uses customer relationship management (CRM) system and phone system effectively

Strong written and verbal communication skills

Pay: starting at $22/hourly and can go up depending on experience

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

If you are relying on your education to meet qualification requirements:

Provides guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies.

Specialized experience includes but are not limited to:

There is no educational substitution for the GS-06 level.

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Uses customer relationship management (CRM) system and phone system effectively

Fire protection experience is a plus

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Pay: starting at $24/hr. and can go up depending on experience

Responsibilities include, but are not limited to the following:

Minimum 5 years of direct and demonstrated Program Management experience in a Customer Support related or Alliances role.

Bachelor's degree, preferably in Computer Science, Information Systems or equivalent experience in technical program management experience.

Strong understanding of data management, including backup and recovery, file shares, Virtualization and cloud technologies like GCP, AWS or Microsoft Azure

Strong understanding of data management, including backup and recovery, file shares, Virtualization and cloud technologies like GCP, AWS or Microsoft Azure.

Perform periodic knowledge article and Engineering tickets reviews to recommend process enhancements

Extremely strong meeting facilitation, influencing, analytic and decision-making skills

Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service

Strong interpersonal and communication skills, orally and written

Ability and experience with setting up and maintaining files & manuals

Experience in VDH account receivable procedures and policies

Experience in VDH programs; webVision, Environmental Health Database, Electronic Death Registration System, nextRequest

Ability to follow and apply established procedures and applicable policies

Coordinates and facilitates important or sensitive communications on behalf of the organization and management

Experience providing administrative support to multiple customers such as vice presidents, directors, and managers.

1+ years of experience in partnering with executives to develop and manage the operating rhythm/cadence for executive leadership teams.

Associate SLS Program Management Support

Manages the Leaders’ schedule in close coordination with the First Line Leaders and team leads

Manages office environment including ordering of office supplies and inputting and tracking service and safety requests in Maximo and Enablon

Coordinates and facilitates important or sensitive communications on behalf of the organization and management

Experience providing administrative support to multiple customers such as vice presidents, directors, and managers.

1+ years of experience in partnering with executives to develop and manage the operating rhythm/cadence for executive leadership teams.

Associate SLS Program Management Support

Manages the Leaders’ schedule in close coordination with the First Line Leaders and team leads

Manages office environment including ordering of office supplies and inputting and tracking service and safety requests in Maximo and Enablon

Maintains schedules for managers, supervisors, and other personnel. Schedules conference and day-to-day travel for the Department and processes reimbursements.

Excellent organizational and planning skills.

Clear, positive, and professional written, verbal, and non-verbal communication skills.

Proven experience maintaining a database and performing related reporting.

Provides general office support, including, responding to inquiries.

Edits, formats, and revises a variety of documents and materials created by others. Proofreads for grammatical, typographical, and basic content errors.

Uses customer relationship management (CRM) system and phone system effectively

Fire protection knowledge a plus

0-3 years sales and/or customer service experience preferred

Strong written and verbal communication skills

Responsibilities include, but are not limited to the following:

Presents job quotes and provides accurate pricing and inventory information to customers

Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.

Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking.

The work environment includes an office setting and the work area is adequately lighted, heated, and ventilated.

Pay Plan, Series and Grade:

If you are relying on your education to meet qualification requirements:

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

Facilitates project management to ensure timely implementation of new capabilities and redesigns of existing capabilities.

Preferred: Experience with Asana Project Management software, Microsoft Office/Suite/365 - Outlook, Excel, SharePoint, Teams, Word, PowerPoint

Responsible for deadlines, stakeholder engagement, task management, and project budget.

Continually seeks best practices in the field for program design and development, project management, procedures, and key performance indicators.

Hires, manages, and evaluates team members to support program design, doctrine and technical guidance support.

Assigns and manages projects to team members, contractors, and technical advisors.

Bachelor’s degree in emergency management, homeland security, international development, non-profit management, related field, or equivalent experience

2-3 years of related experience in the military, non-profit, humanitarian aid, international development, technical writing, or within the emergency management sector

Preferred: Experience with Asana Project Management software, Microsoft Office/Suite/365 - Outlook, Excel, SharePoint, Teams, Word, PowerPoint, Microsoft Visio, and Adobe Acrobat

Utilizes internal tools for project management, reporting, and document development/distribution.

Assists with the design and refinement/revision of new capabilities, supporting the operational and functional departments to document processes and workflows.

Collaborates with other Program Design & Learning team members in identifying learning needs that support capabilities execution.

Please review "Other Information" section for additional key requirements.

Utilizing electronic software such as Microsoft Office or Adobe Acrobat to create or manage documents.

Making arrangements for regular and special conferences or meetings.

Anticipating the needs of leadership regarding background information or information contained in office files.

Managing, organizing, maintaining, updating, and purging office reference files, records, and other material.

Maintaining leadership staff schedule of appointments.

Strong management skills and experience in managing programs and direct reports

Strong time and project management skills and sense of urgency

Digitization of manual reports and clinic day forms and scheduling into our Patient Management Software

Digitization of manual reports, clinic day forms, and scheduling forms into our Patient Management Software to optimize reporting and invoicing activities

Diploma or Degree in Business Management or Healthcare is Required

Previous experience working at a specialty pharmacy is an asset