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Product Support Tech I Jobs in Iowa

Product Manager I Jobs
By Solera At , Remote
Supports the product management staff with product management role based training
Experience translating business and customer needs into functional and technical requirements
Attention to detail, superior time management
Work directly with user experience design, engineering, operations, sales, product marketing, and external vendors to take products from inception to delivery
Completes operational requirements as assigned within Product Department
Articulate and manage the factors that drive brand and product demand while ensuring products are delivering expected value to clients
Product Manager I Jobs
By Principal Financial Group At , Des Moines, 50392, Ia $95,200 - $182,400 a year
Bachelor's degree or equivalent experience, plus 10+ years of business or product management experience
Create connectivity within our technology to offer personalized experiences.
Provide timely and relevant insights and data to the internal partners responsible for delivering the customer experience.
Mobilize employees in the moment and influence experiences as they happen.
Manage competing priorities with consistency and transparency.
Superb communication skills including the ability to influence and negotiate with partners at all levels of the company
Internet Tech Support Representative I - Starts 4/24
By Mediacom Communications Corporation At , West Des Moines, 50266, Ia From $15.50 an hour
Required – Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
Knowledge of common consumer internet software including various browsers and email platforms preferred.
Effective verbal and written communication skills.
Strong problem solving or organizational skills.
Microsoft Office experience a plus.
Paid on the job training and opportunity to promote!

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Tech I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers get the most out of our products. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Product Support Tech I is a technical support role that provides customer service and technical support to customers who have purchased products from a company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. Detailed Job Description Product Support Tech I is responsible for providing technical support to customers who have purchased products from the company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. The Product Support Tech I must be able to quickly diagnose and resolve customer issues, as well as provide customer service and technical support. Job Skills Required
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose customer issues
• Ability to provide technical advice and support
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and diagnosing customer issues
• Knowledge of providing technical advice and support
Job Experience
• Previous experience in customer service and technical support
• Experience in troubleshooting and diagnosing customer issues
• Experience in providing technical advice and support
Job Responsibilities
• Troubleshoot and diagnose customer issues
• Provide technical advice and support
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management