Register
Recruit Create CV

Product Support Tech I Jobs in California

Product Manager I Jobs
By Kyte At San Francisco, CA, United States
Time Management: Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
Some exposure to project management principles and methodologies, demonstrating an ability to manage tasks and deliver results within given timelines
Basic knowledge or experience with customer support tools, ticketing systems, or CRM software is a plus
Passion for Customer Satisfaction: A strong desire to understand customer needs and contribute to enhancing their support experience
Analytical Skills: Ability to analyze data and draw meaningful conclusions to support decision-making (Mid-level proficiency in SQL required)
$75 Monthly Flexible Wellness Benefit
Product Manager I Jobs
By FOX Tech At Los Angeles, CA, United States
Liaise with various partners like the CMS team and Editorial as required on new capabilities
Gather requirements to define minimum viable product and phasing
Experience writing product specifications for development teams
BA/BS in Computer Science, engineering, related disciplines or equivalent practical experience
a Snapshot Of Your Responsibilities
Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Tech I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers get the most out of our products. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Product Support Tech I is a technical support role that provides customer service and technical support to customers who have purchased products from a company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. Detailed Job Description Product Support Tech I is responsible for providing technical support to customers who have purchased products from the company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. The Product Support Tech I must be able to quickly diagnose and resolve customer issues, as well as provide customer service and technical support. Job Skills Required
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose customer issues
• Ability to provide technical advice and support
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and diagnosing customer issues
• Knowledge of providing technical advice and support
Job Experience
• Previous experience in customer service and technical support
• Experience in troubleshooting and diagnosing customer issues
• Experience in providing technical advice and support
Job Responsibilities
• Troubleshoot and diagnose customer issues
• Provide technical advice and support
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management