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Product Support Tech I Jobs in Florida

Product Manager I - Institutional
By Coinbase At Miami, FL, United States
3+ years of product management experience with a track record of launching successful products leading a broad, cross-functional team
Strong cross-functional relationship management skills with high empathy to understand the needs of other teams and their priorities
Natural ability to make things happen around you. You manage ambiguity, complexity and interdependencies in an organized and structured way
Exceptional sense of ownership, with deep analytical, prioritization, problem solving skills, and a strong bias for action
Detail-oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you
You’ve got positive energy. You’re optimistic about the future and determined to get there.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Product Support Tech I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical support, and helping customers get the most out of our products. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Product Support Tech I is a technical support role that provides customer service and technical support to customers who have purchased products from a company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. Detailed Job Description Product Support Tech I is responsible for providing technical support to customers who have purchased products from the company. The role involves troubleshooting customer issues, providing technical advice, and resolving customer complaints. The Product Support Tech I must be able to quickly diagnose and resolve customer issues, as well as provide customer service and technical support. Job Skills Required
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to troubleshoot and diagnose customer issues
• Ability to provide technical advice and support
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service and technical support
• Knowledge of computer hardware and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and diagnosing customer issues
• Knowledge of providing technical advice and support
Job Experience
• Previous experience in customer service and technical support
• Experience in troubleshooting and diagnosing customer issues
• Experience in providing technical advice and support
Job Responsibilities
• Troubleshoot and diagnose customer issues
• Provide technical advice and support
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Maintain customer records and documentation
• Monitor customer feedback and provide feedback to management