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Product Support Engineer Jobs

Company

Edenred
Address , , Fl
Employment type FULL_TIME
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
The Product Support, Engineer works to resolve escalated issues that arise in production software environments that require advanced technical investigations and knowledge.
Essential Functions: Duties and Responsibilities:
  • Analytical and process-oriented mindset
  • Provide insight and forward-looking feedback on resiliency audits
  • Perform other duties as assigned
  • Perform technical investigations of issues with platforms using tools including Postman, MySQL and code repositories
  • Update and create widgets and adapters in core platforms
  • Act as an expert in file transmission and processing services such as ISO, NACHA, SFTP, FTPS, SSH, and PGP/GPG encryption
  • Monitor and automate platform administer alerts
  • Impeccable work ethic
  • Excellent communication and presentation skills
  • Write and promote stop gap alerts
  • Technical proficiency in using tools such as MySQL, Postman, & git.
  • Write and submit data pipe tickets
  • Required Skills/Abilities:
Education and Experience:
Required:
  • A minimum of 3 years in software or payments industries, preferably within a Fintech
  • Bachelor’s degree in computer science or equivalent
Preferred:
  • A minimum of 2 years of software development experience
  • Combined background of product support and technical experience
  • A minimum of 5 years in software or payments industries, preferably within a Fintech
  • Master’s degree in computer science or equivalent
Physical Requirements:
  • May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
  • Prolonged periods of sitting at a desk and working on a computer
  • Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
  • Must be able to lift up to 15 pounds at times
Edenred is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law. Edenred is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact
Apply now and Vibe with Us!