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Junior It Support Associate
Recruited by Mintel 8 months ago
Address , Chicago, 60612
Junior Product Support Engineer
Company | Seer |
Address | Rochester, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-26 |
Posted at | 8 months ago |
About Us
- Perform routine testing, software updates and firmware upgrades on Seer products
- Perform routine preventative maintenance, testing, hardware updates and firmware upgrades on Seer products
- Contributing to continuous improvement of products and processes whilst monitoring product performance and reporting customer feedback to management
- Maintain documentation of support activity, expenses and an accurate product knowledge base
- Oversee installation of Seer’s products and work with the hospital IT team to gain network access
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Collect feedback on site and system usage data, such as post-market surveys, testimonials and case studies
- Research, diagnose, troubleshoot and identify solutions to resolve system issues
- Own customer issues from notification to resolution, including managing escalations, to deliver the best and most cost-effective solutions.
- Performing remote or in-person assessment of products with suspected faults
- Train customers and internal staff, such as clinical technicians, doctors, hospital engineers, product specialists and sales representatives
- Triage errors from a wide range of systems, including both Seer and third-party software and hardware, using common error-logging tools
- Present and demonstrate Seer product solutions to clinical staff during events and remotely
- Experience working in or around a hospital system (desirable)
- Experience working with ITIL frameworks (desirable)
- Knowledge of any of the following is desirable: Python, TCP/IP, DNS, SSH, NetworkManager, HTTP, WebSockets, systemd, RTSP, ffmpeg, apt, Datadog, Cloudwatch, and common Unix command line tools
- 1-3 years of experience in a similar role is essential
- Experience with process control in compliance with standards such as ISO13485, MDR and 27001 preferred
- Experience repairing and maintaining medical devices (desirable)
- Comfortable working inside a Linux shell (desirable)
- Improve the lives of patients across the country using our groundbreaking products and technology.
- Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
- Be treated with respect by your colleagues and peers.
- Be empowered and enabled to do your best work
- Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®
- As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder
- Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies)
- Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association
- Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team
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