Engineer, Chassis Product Support

What To Expect
Tesla is seeking a Product Support Engineer for vehicle chassis systems, focusing on brake systems, wheels, and tires. This role is at a key connection point for product development and change implementation between our Silicon Valley development team, US-based factories, and North American Service Centers. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will be responsible for contributing directly to the continuous improvement of our products. This engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.
Service Engineering, part of Vehicle Software Engineering, is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products.
What You’ll Do

• Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems.
• Coordinate with design and development teams to perform further root cause analysis with component owners where necessary.
• Identify and propose product improvements to HW and SW development teams that will increase reliability, reduce service cost, and improve customer satisfaction.
• Review user experience issues and deficiencies and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
• Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists.
• Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place.
• Conduct large-scale data analyses to triage brake-system related issues.
• Availability for occasional off-hours calls and work.
• Be the subject matter expert liaison between service engineering team and system design, quality, and manufacturing teams by communicating the latest product changes and information to the rest of the team.
• Some occasional travel to perform onsite root cause analysis and training is necessary.
• Responsible for supporting all brake system-related components across all products in North America, including brake calipers, rotors, brake lines, electronic park brake modules, electronic brake booster, anti-lock brake / electronic stability program module, wheels/tires, and associated traction control / stability control algorithms.
• Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement.
• Perform diagnostics on field failures both remotely - looking at data logged by the vehicle – and directly in the field with onboard diagnostic tools.

What You’ll Bring

• 2+ years of experience testing, validating, diagnosing, and/or designing automotive brake systems or related hardware
• Excellent oral, written and presentation communication skills
• Knowledge of vehicle architecture, CAN protocol, UDS protocol is a plus
• Prior experience in Formula SAE or experience working on personal cars is a plus
• High proficiency in MS office programs (Word, Excel, PowerPoint, Project)
• Proficient in python preferred; able to read or interpret C/C++ a plus
• Able to read and interpret mechanical drawings; experience with CAD such as CATIA is a plus.
• Able to read and interpret electrical schematics
• Experience with data acquisition, analysis, and processing tools, such as SQL, preferred
• Electrical Engineering, Mechanical Engineering, Mechatronics, Computer Science, Automotive Technology or similar, quivalent experience considered
• Experience with vehicle dynamics, especially with traction/stability control, is a plus
• Experience with full product life cycles from prototype to production to aftermarket

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation
$72,000 - $264,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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