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Member Experience Supervisor Jobs in New York, New York

Member Experience Coordinator - Remote | Wfh
By Get It Recruit - Healthcare At New York, NY, United States

Are you ready to embark on a fulfilling journey where you'll make a significant impact on people's lives? Join our passionate and dynamic team as a Healthcare Member Experience Specialist and become a ...

Member Experience Manager - Jersey City
By Industrious At New York, NY, United States
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
Member Experience Lead Jobs
By Ro At New York, NY, United States
Manage projects to improve operations and quality on the Member Experience Team
Interest in people management and development
2+ years experience in a customer-facing role and a passion for customer service
Minimum of 1 year of experience managing a team
Experience with Zendesk or other contact center tools preferred
Paid parental leave + Fertility benefits
New Member Experience Lead
By Hampton At New York, NY, United States
Help facilitate surprise & delight moments for new members in the first 30 days of their Hampton experience
Take the current program we have for core group experiences and iterate beyond year one, while improving the existing playbook
Manage the relationships with our 25+ executive facilitators while attracting more to the team
5+ years of experience in community, retention, or membership roles
3+ years experience working with or alongside founders, C-suite, and/or entrepreneurs
Strong attention to detail, strong organizational skills, and the ability to operate in a very fast-paced startup environment
Director Of Member Experience
By Confidential At New York, NY, United States
Strong analytical skills and experience with data-driven decision-making and KPI
- Manage the end-to-end member journey to identify opportunities to engage and delight our members.
- Develop and implement processes and procedures to ensure a seamless and consistent member experience across all channels and touchpoints.
10+ years of experience in member experience, CX, customer success, or a related
Experience conducting user research and using data to drive insights and
Excellent communication and collaboration skills, with the ability to work cross-
Member Experience Manager Jobs
By SUMMUS At New York, United States
Strong organizational and time-management skills
Demonstrate excellence in client service, written and oral communication, project management, and problem solving
Train Member Experience team members
Create enhancements to our technology platform and online experience with our Engineering team
3-5 years of professional experience in patient- or client-facing roles
Passion for creating exceptional member experiences in healthcare
Member Experience Coordinator Jobs
By SUMMUS At New York, United States
Hone business skills, including client service excellence, written and oral communication, project management, and problem solving
Work collaboratively with internal stakeholders to identify and roll out new products and service offerings
Create enhancements to our technology platform and online experience with our Engineering team
Impeccable attention to detail and strong problem-solving skills
Remote and in-office hybrid work model depending on position
Go above and beyond for our members and physicians
Customer Experience Supervisor Jobs
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal
Customer Experience Supervisor, Multifamily
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal
Member Experience Director Jobs
By Engage Partners Inc. At Brooklyn, NY, United States
● Strong analytical skills and experience with data-driven decision-making and KPI tracking.
- Manage the end-to-end member journey to identify opportunities to engage and delight our members.
● Experience conducting user research and using data to drive insights and improvements.
Passion for the health and wellness industry and a commitment to delivering an exceptional member experience.
- Key focus on member retention metrics, engagement metrics, NPS and growing our overall member LTV.
● Demonstrated success in developing and implementing member-centric strategies that drive engagement, satisfaction, and retention.
Member Experience Associate Travel Advisor
By AAA Western and Central New York At , Camillus, 13031, Ny
Associates or better in Hospitality and Resort Management
Potential for remote work & flexible work schedules
Strong working knowledge of both domestic and international geography preferred.
Working knowledge of computer software and ability to effectively navigate multiple systems.
Obtain and maintain required licenses or certifications including Travel Accident and Baggage Insurance.
1 year(s): Retail sales experience (or related)
Director Member Experience Jobs
By Invited At Roslyn Harbor, NY, United States
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
Organizational and time management skills with attention to detail
New Member Management –responsible for engagement strategies and monitoring the Member Journey connect activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Member Experience Manager Jobs
By Fitness Formula Clubs (FFC) At Chicago, IL, United States
Management of the Customer Service, Front Desk, Cafe experience
2-5 years of previous management experience
Ensuring the experience in the Cafe is in line with our Core Values of Superior Service and cleanliness
Meet and exceed Individual and Departmental Goals as assigned by General Manager
Develop annual departmental budget with General Manager
Compile, maintain and present (as needed) weekly and monthly reports to General Manager
Principal Product Manager, Member Experience
By SoFi At California, United States
7-10 years of product management experience
A blend of demonstrated business, product management, financial management and execution skills
Superior communication skills, written and verbal. Experience presenting to C-level leadership!
Acat as a coach and lead for a small team of product managers with senior/principal level talent
Experience mentoring / leading a product team or cross-functional team
Experience in a cold start business or startup environment; entrepreneurial mindset
Member Service Guide Supervisor, Outbound
By Devoted Health At , Remote $50,000 - $70,000 a year
Manage a team of Outbound Guides
Make recommendations and/or take corrective action to manage team performance as appropriate.
Advocate for your team by identifying training, tech and/or process related needs that will improve the member and/or employee experience.
Developing, reviewing, revising, and monitoring policies and procedures to ensure that all work meets all regulatory requirements and standards.
Bachelor’s Degree or equivalent customer-facing experience preferred
Solid understanding of health care claims & benefits
Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Member Experience Manager - Miami
By Industrious At Miami, FL, United States
You're a leader and empathetic, structured manager for your operations associate and have empowered them to take ownership of the space
Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .
Member Experience Specialist Jobs
By Orlando City SC At , Orlando
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Ensure customer data and profile requirements are accurately represented in the database.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Director Member Experience Jobs
By The Constellation Club At , Irving $80,000 a year
Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations
Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation
New Member Management –responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.
Experience with creating and implementing strategies that drive revenue and Club usage.
Prior experience in leading teams or projects to successful outcomes is preferred.
Lead & supervise the Member Experience Department
Experience Supervisor Jobs
By Best Buy At San Antonio, TX, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Experience Supervisor Jobs
By Best Buy At Baton Rouge, LA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Retail Experience Supervisor Jobs
By Best Buy At San Antonio, TX, United States
Provide positive experiences, skill development and performance management
Maintain positive customer and employee experiences
One year of leadership experience
Previous experience in sales, customer service or related fields
One year of consumer electronics industry experience
Prior experience setting retail sales goals
Member Experience Specialist Jobs
By Included Health At United States
Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus.
Effective time management, demonstrating high organization and attention to detail with tasks and deadlines.
Create and manage tickets, including complete, accurate, clear and concise documentation.
Enhance clinical outcomes for members and educate members on the benefits available to them.
3+ years of experience in customer service.
Demonstrated ability to critically think and solve complex situations, experience in motivational interviewing.
Retail Experience Supervisor Jobs
By Best Buy At Mansfield, TX, United States
Provide positive experiences, skill development and performance management
Maintain positive customer and employee experiences
One year of leadership experience
Previous experience in sales, customer service or related fields
One year of consumer electronics industry experience
Prior experience setting retail sales goals

Are you looking for a job that will allow you to use your customer service and problem-solving skills to create an exceptional experience for members? We are looking for an experienced Member Experience Supervisor to join our team and help us provide the best possible service to our members. You will be responsible for overseeing the day-to-day operations of the Member Experience team, ensuring that all members receive the highest level of service. If you are passionate about customer service and have the skills to ensure that our members have a positive experience, then this is the job for you!

Overview The Member Experience Supervisor is responsible for providing exceptional customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization and that their needs are met. They may also be responsible for overseeing the team of Member Experience Representatives and providing guidance and support. Detailed Job Description The Member Experience Supervisor is responsible for providing exceptional customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization and that their needs are met. They may also be responsible for overseeing the team of Member Experience Representatives and providing guidance and support. The Member Experience Supervisor will be responsible for developing and implementing customer service policies and procedures, as well as monitoring customer service performance. They will also be responsible for resolving customer complaints and providing feedback to the organization. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to problem solve and think critically
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• At least two years of customer service experience
• At least one year of supervisory experience
• Experience in developing and implementing customer service policies and procedures
• Experience in resolving customer complaints
Job Responsibilities
• Develop and implement customer service policies and procedures
• Monitor customer service performance
• Resolve customer complaints
• Provide feedback to the organization
• Train and mentor Member Experience Representatives
• Ensure members have a positive experience with the organization
• Ensure members’ needs are met