Principal Product Manager, Member Experience

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

• Ideal candidate would be located in (San Francisco) CA, WA OR NY and open to occasional in-office days.

The role:

We are seeking an experienced, strategic, and highly collaborative product leader with top-notch communication skills to build and scale new Member experiences at SoFi. This role is central to the success of SoFi’s core product experiences and the overall mission of SoFi to help our members get their money right. You will have an opportunity to end-to-end own, shape and deliver compelling best-in-class experiences leveraging technology, data, and design. You will be responsible for setting the vision, identifying opportunities and key inputs, setting goals, defining the member experiences and delivering features. As a product leader in our organization, we look to you to set big, ambitious goals, be gritty, and hold yourself and your cross-functional teams accountable to deliver results on behalf of our members. You will also be responsible to coach and mentor a team of product managers to fulfill the organization’s mission together. On the Member team, you will focus on driving member engagement and lifetime value, as well as product adoption and member satisfaction, by creating intelligent, delightful, and personalized experiences for our members. You will be a vocal and empathetic customer advocate, influencing and building cross-functional experiences with stakeholders across all business units. You will help our members make the most of their money, support the needs of the business, and lead impactful and strategic product launches on these high-traffic and critical surfaces.

This role is inherently cross-functional—you will work closely with engineering, design, data science, marketing, operations, finance, risk, legal, compliance and executive teams to set business objectives, define product strategy, prioritize features and execute on them. You’ll play the critical role of driving the business while bridging the technical and business worlds to drive profitable business growth while managing risk.

What you’ll do:

• Communicate the vision, strategy, execution plan and customer impact/learnings to all stakeholders including the highest levels of leadership in the company
• Create and evangelize a product vision and own a multi-year product roadmap, including prioritizing and driving backlogs for launch with your dedicated engineering teams
• Collaborate closely with the full cross-functional team (e.g., marketing, product, design, engineering, platform, data, compliance, risk, finance and operations) for your line of business & initiatives, to help execute on the strategic vision
• Acat as a coach and lead for a small team of product managers with senior/principal level talent
• Own and define the vision, strategy and product roadmap for financial insights and recommendations for our members
• Identify leapfrog product features, leveraging forward thinking technology, data, and tools, including ML or AI, that will provide a significantly differentiated value to our members, to help them get their money right

What you’ll need:

• 7-10 years of product management experience
• Flexible and collaborative approach to problem solving and ideation in a highly ambiguous environment
• Experience mentoring / leading a product team or cross-functional team
• Experience in a cold start business or startup environment; entrepreneurial mindset
• Deep curiosity for the depth of financial and behavioral data we need to provide our members with valuable insights and actions, and an ability to internalize and analyze this information quickly
• Bachelor’s degree or higher with a technical discipline
• A blend of demonstrated business, product management, financial management and execution skills
• Full stack “operator”: ability to both create and execute the business and product strategy; with clear objectives, but limited, ambiguous, or varied direction
• Superior communication skills, written and verbal. Experience presenting to C-level leadership!
• Strong understanding of how data and modeling can drive results
• Ability to operate cross-functionally, leading and influencing colleagues, and ultimately leading to timely tactical decision making to advance our objectives
• Passion for your customers! You do right by them, always
• Data-driven approach and excellent analytical skills
• Experience delivering quality software that solves business and user needs

Nice to have:

• Experience owning and managing a P&L
• M.B.A

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.